Client Care & Appointment Coordinator

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: TYPE OF WORK

Full Time

: WAGE / SALARY

N/A

: HOURS PER WEEK

40

: DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

We are a busy real estate and mortgage team based in Las Vegas, Nevada. We help homeowners, home buyers, and real estate professionals navigate important financial and real estate decisions.
We are seeking a highly professional Client Care & Appointment Coordinator to serve as the first point of contact for inbound callers.
This position requires excellent communication skills, attention to detail, empathy, urgency, and the ability to confidently assist clients while maintaining a high level of professionalism.

Primary Responsibilities
Inbound Phone Calls
Answer incoming phone calls professionally
Assist clients with basic questions
Gather important information from callers
Route calls to the appropriate tea ---------- mber
Escalate urgent situations immediately
Maintain a positive and helpful attitude
Appointment Scheduling
Schedule appointments using Calendly
Coordinate appointments for mortgage consultations
Coordinate appointments for real estate consultations
Confirm appointments
Send reminders when needed
Manage calendar conflicts
CRM Management
Enter and update client information
Maintain accurate records in Pipedrive
Document conversations and follow-up tasks
Ensure all client information is complete and accurate
Client Care
Follow up with prospective clients
Assist with client communication
Maintain confidentiality
Create an exceptional client experience
Required Experience

Applicants must have experience with:

RingCentral
Calendly
Pipedrive CRM
Microsoft Office
Google Workspace

Experience with real estate or mortgage companies is highly preferred.

Ideal Candidate

We are looking for someone who:

Speaks and writes excellent English
Has a pleasant and professional phone voice
Is highly organized
Is dependable and punctual
Pays close attention to detail
Understands customer service
Understands urgency
Can remain calm under pressure
Maintains confidentiality
Learns new systems quickly
Preferred Experience

Bonus points if you have experience with:

Mortgage companies
Real estate brokerages
Loan officers
Transaction coordination
Real estate agents
CRM systems
Virtual receptionist services
Important

Many of our callers are discussing major financial and real estate decisions. Applicants must understand that every phone call may involve time-sensitive situations requiring professionalism, empathy, discretion, and urgency.

Application Questions

Please answer all questions:

Describe your experience answering inbound business phone calls.
How many calls per day have you handled in previous positions?
Describe your experience with RingCentral.
Describe your experience with Calendly.
Describe your experience with Pipedrive CRM.
Have you worked for a mortgage company, real estate brokerage, title company, or related business? Please explain.
A client calls and says they have a contract deadline today and cannot reach their agent. What would you do?
What are your normal working hours?
Why are you interested in this position?

Please submit a 60-second voice recording introducing yourself and a little about where you live and your internet connection.
At the top of your application write:

"Client Care Specialist"

Applications that do not follow this instruction will not be considered.

SKILL REQUIREMENT

Pipedrive English Speaking Calendly

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Client Care & Appointment Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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