Order Entry Associate

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TYPE OF WORK

Full Time

WAGE / SALARY

$6-8/hour (USD), based on experience

HOURS PER WEEK

40

DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

Order Entry Associate
TCH Industries, Inc. & Koehler Rubber (TCH Koehler LLC) | Remote — Philippines | Full-Time
Does this sound like you?
• Do you thrive working through a structured task queue — processing each item accurately and completely, one by one, with focus and consistency throughout your shift?
• Are you the kind of person who catches a missing detail on an order before it becomes a problem downstream — because getting it right the first time matters to you?
• Do you take ownership of your work independently, stay on top of your queue without being reminded, and communicate clearly with your team when something needs attention?
• Are you comfortable working a night shift in the Philippines (8:00 PM – 4:30 AM PHT) to maintain full overlap with a US Eastern-based team, and experience collaborating remotely across time zones?
If yes, we invite you to apply for the position of Order Entry Associate at TCH Industries.
How to Apply
Step 1 — Complete our Culture Index work-trait survey (required before your application will be reviewed):
• ----------
Step 2 — Submit your resume outlining relevant experience and qualifications through the Culture Index link above.
About Us
TCH Industries has been a cornerstone in the industrial hose industry since 1983. We manufacture and distribute industrial, hydraulic, and metal hose assemblies and associated components serving customers across manufacturing, construction, automotive, aerospace, and beyond. We are a growing company — expanding through strategic acquisitions and adding capabilities at multiple locations in Northeast Ohio.
Koehler Rubber & Supply Co. (now operating as TCH Koehler LLC, dba Koehler Rubber) brings more than a century of expertise to our combined organization. Founded in 1917, Koehler Rubber has spent over 100 years supplying Ohio and the Midwest with specialty fluid application products. Their team includes certified specialists in hose and fitting assembly specification, lubrication system design, pumping and dispensing systems, spray finishing, and factory-authorized service and repair.
Together, TCH Industries and Koehler Rubber represent more than 140 combined years of industry expertise. We have a growing remote team based in the Philippines — currently three tea ---------- mbers supporting our accounting and purchasing functions — and we are expanding that team with this role. We value our remote employees as full members of the TCH family, and we structure our compensation and support accordingly.
The Role
The Order Entry Associate is a fully remote, task-focused role responsible for processing sales orders accurately and efficiently from our inside sales team's shared order entry dashboard. This is not a customer-facing role — you will not be taking inbound calls or managing customer relationships. Your work happens behind the scenes, and it is essential.
You will work in TrulinX ERP to enter and process orders, send order acknowledgements from our shared sales@ email account, and keep the queue moving cleanly throughout your shift. Your inside sales teammates in Cleveland are counting on the dashboard being worked accurately and on time so they can focus on customers. Precision, reliability, and ownership of your queue are what this role is built on.
What You'll Do
• Monitor and process orders from the inside sales team's shared order entry dashboard throughout your shift
• Enter and manage sales orders accurately in TrulinX ERP, following established procedures and data standards
• Send order acknowledgements to customers from the shared sales@ email account promptly upon order entry
• Review orders for completeness and accuracy before processing — flag discrepancies or missing information to the appropriate inside sales tea ---------- mber
• Maintain organized records of processed orders, acknowledgements sent, and any exceptions or holds
• Communicate proactively with the US-based inside sales team regarding queue status, order questions, or processing delays
• Support process improvement by identifying recurring order entry issues or dashboard workflow gaps
Qualifications
• 2+ years of experience in order entry, data entry, inside sales support, or a related back-office role
• Experience working with an ERP system is strongly preferred; TrulinX experience is a plus but not required — we will train the right candidate
• Exceptional attention to detail — order accuracy is the primary measure of success in this role
• Strong written English communication skills; clear and professional in email correspondence
• Self-motivated and reliable; able to manage and prioritize a task queue independently with minimal supervision
• Experienced working remotely with a US-based team; comfortable with asynchronous communication and early morning Philippine Standard Time shifts
• Stable high-speed internet connection and a dedicated, distraction-free home workspace
• Proficiency with Microsoft Office or Google Workspace; comfortable learning new software quickly
• Experience in industrial distribution, manufacturing, or a related sector is a plus, but not required
Schedule
• Full-time, Monday–Friday
• This is a night shift role based on Philippine Standard Time: 8:00 PM – 4:30 AM PHT, corresponding to 8:00 AM – 4:30 PM US Eastern Time
• This schedule is required to maintain full overlap with our Cleveland-based inside sales team during US business hours — please apply only if you are able and willing to work these hours consistently
Compensation & Benefits
We structure our compensation for Philippines-based tea ---------- mbers to be competitive, transparent, and compliant with Philippine labor law:
• Base salary: $7.00 – $9.00 USD per hour, paid on a salaried basis (rate commensurate with experience)
• Monthly health benefit allowance paid in addition to base salary to support local health coverage
• Monthly technology/equipment allowance paid in addition to base salary for home office and connectivity needs
• 13th month pay — paid in compliance with Philippine law and scaled with company performance and your tenure with TCH
• Paid time off and holidays
• A supportive, stable remote work environment with an established Philippines-based team and a company that is actively growing
We have built a strong remote team in the Philippines and we are intentional about how we support and compensate them. If you are a precise, reliable, task-focused professional who wants to be a valued part of a growing US industrial company — and you are ready to own your queue every single day — we want to hear from you.
TCH Industries is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive workplace environment for all employees.

SKILL REQUIREMENT
Email Support Data Entry Order Management
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