Senior Shopify Customer Service & AliExpress Support Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: WAGE / SALARY

672

: HOURS PER WEEK

48

: DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

Hi,

We operate 3 Shopify stores and manage multiple customer support mailboxes.

We are looking for an experienced Customer Service VA to handle customer emails, support tickets, and communication with AliExpress sellers.

Only candidates with 5+ years of relevant experience will be considered.

Requirements (Must Have)

Strong knowledge of Shopify (advanced level, not basic)
Strong knowledge of AliExpress (advanced level, not basic)
Experience with Help Scout
Experience using ChatGPT and other AI tools
Excellent written English communication skills

Bonus Qualifications

Experience handling PayPal disputes
Experience handling Stripe disputes and chargebacks
Experience with repetitive sales/customer service processes
Experience working with multiple Shopify stores

What We Offer

Detailed training and SOPs
Long-term opportunity for the right candidate
Work with an established eCommerce business

How to Apply

Please reply with the subject line:

"Senior Customer Service Shopify"

And answer the following questions:

Do you have any job at the ---------- nt?
How many years have you used Shopify?
How many years have you used AliExpress?
How many years have you used Help Scout?
What is your preferred work schedule: graveyard shift or daytime?
On average, how many support tickets were you able to answer per day?

Important:
If you have less than 1 year of Shopify experience, please do not apply. We are looking for experienced professionals only.

Thank you for applying, and we look forward to hearing from you.

SKILL REQUIREMENT

E-Commerce Email Support Shopify

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Senior Shopify Customer Service & AliExpress Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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