Experienced Customer Service Agent — Freshdesk Pro, No Beginners

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

TBA

: HOURS PER WEEK

40

: DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

We're a growing e-commerce brand looking for an experienced Customer Service Agent to manage our support operation. You'll be the front line for our customers - handling tickets, processing refunds, and resolving everything that comes through our support desk.

We work fast, scale fast, and are looking for someone who can keep up.

This role requires someone who already knows their way around Freshdesk and can hit the ground running, is well organized, and hungry.

What You'll Be Doing
- Managing and responding to customer support tickets in Freshdesk
- Processing refunds and handling billing-related inquiries
- Resolving customer issues quickly, professionally, and with care
- Keeping the queue clean and response times fast

Requirements (Non-Negotiable)
- Hands-on experience with Freshdesk
- Typing speed of 70+ words per minute (you'll complete a typing test)
- Fluent spoken and written English (you'll complete a language test)
- Experience managing tickets, refunds, and general customer service workflows

If you do not meet the 70+ WPM and fluent English requirements, please do not apply.

How to Apply
In your response, please include the following. Applications that do not address every point below will not be considered for an interview:

1. CRMs you've worked with in the past
2. Customer service platforms you've used (e.g., Freshdesk, Zendesk, Gorgias, etc.)
3. Your work setup — Do you work from home or a co-working space? What kind of computer do you use? How many screens? What's your internet setup like?

SKILL REQUIREMENT

Freshdesk Customer Support Management Customer Service

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Experienced Customer Service Agent — Freshdesk Pro, No Beginners

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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