Amazon Case Specialist & Reimbursement Manager (FBA, AWD & Seller Central)

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: TYPE OF WORK

Full Time

: WAGE / SALARY

PHP 50,000 + Bonuses

: HOURS PER WEEK

40

: DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

Dolce Calma is a fast-growing USA-based premium sweets brand specializing in Dubai Chocolates, Pistachio Creams, and Kataifi products. We are seeking an experienced Amazon Case Specialist / Reimbursement Manager to manage complex Amazon Seller Central issues, recover lost funds, audit inventory discrepancies, and protect account health.

This role is ideal for someone with extensive hands-on experience dealing with Amazon Seller Support, FBA reimbursements, AWD inventory issues, Brand Registry cases, listing suppressions, and difficult escalations that require persistence and strategic thinking.

Responsibilities

• Handle FBA shipment shortage and reconciliation cases
• Recover reimbursements for lost, damaged, and misplaced inventory
• Investigate AWD inventory discrepancies and transfer issues
• Manage customer return reimbursement claims and SAFE-T claims
• Resolve stranded inventory and fulfillment center inventory issues
• Handle ASIN suspensions, listing suppressions, and policy violations
• Remove listing hijackers and correct unauthorized detail page changes
• Manage Brand Registry and intellectual property protection cases
• Audit fulfillment fees, storage fees, and reimbursement opportunities
• Escalate complex cases and maintain detailed case tracking reports
• Perform periodic account audits to identify historical reimbursement opportunities

Requirements

• Minimum 2+ years of Amazon Seller Central experience
• Proven experience handling Amazon reimbursements and inventory claims
• Strong knowledge of FBA, AWD, Brand Registry, and Seller Support processes
• Excellent written English and communication skills
• Highly organized and detail-oriented
• Ability to work independently and solve complex issues
• Experience with Amazon case escalations and executive-level support is a plus

Position Details

• Full-Time (40+ hours per week)
• Starting Rate: $4/hour USD
• Bi-weekly payments via Wise
• Shift starts at 2:00 PM Arizona Time (MST)
• Time Doctor required during working hours
• Must remain active on Slack and respond promptly during shifts

How to Apply

To be considered, start your application with the keyword PISTACHIO.

Please include:

Your Amazon Seller Central experience.
Examples of complex Amazon cases you have successfully resolved.
The largest reimbursement amount you have recovered.
Your resume and relevant Amazon experience.

Applications that do not start with PISTACHIO will not be considered.

SKILL REQUIREMENT

Amazon Catalog Management Seller Central

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Amazon Case Specialist & Reimbursement Manager (FBA, AWD & Seller Central)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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