E-Commerce Customer Experience (CX) & Operations Specialist

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$1000

: HOURS PER WEEK

45

: DATE UPDATED

Jun 17, 2026

JOB OVERVIEW

About the Role
We are an established men’s health and wellness e-commerce brand seeking an elite, versatile professional for the long haul. Most of our team has been with us for 5+ years. This isn't your standard call-center job; we need a proactive problem-solver who can effortlessly pivot from handling customer escalations to conducting ad hoc research or outbound calling. If you have zero ego and take absolute ownership of any task, this is your next long-term home.

Who You Are

- Low Ego & Highly Flexible: You have a "no task is beneath me" mindset, equally comfortable with email support, cold calling, or data research.

- Analytical Problem-Solver: You abandon scripts to investigate root causes and piece together creative solutions.

- Unwaveringly Reliable: Your remote setup is ironclad with highly dependable power and internet backups.

- E-Commerce Adept: You have flawless English and can easily navigate tools like Shopify, Gorgias, or ShipBob.

Your Responsibilities

1. Omnichannel Support: Promptly and accurately manage inbound/outbound calls and email tickets.

2. Mini-Projects: Execute ad-hoc tasks as requested, including outbound cold-calling campaigns and market research.

3. Consultative Sales: Seize natural opportunities to upsell and cross-sell our supplements during interactions.

4. Root-Cause Resolution: Fix complex logistical or product issues before escalating.

5. Data Management: Keep detailed, organized records of all interactions and research.

Compensation, Schedule & Details

Salary: $1,000/month (6-month probationary period).
Schedule: Tuesday to Saturday, 5:00 PM to 2:00 AM UK Time.
Breaks: Two 15-minute breaks and one 30-minute break per shift.
Bonus: Guaranteed Philippine 13th-Month Pay.
Status: Permanent, Full-Time, Long-Term.

Mutual Commitment: Because we invest heavily in training, we fiercely protect operational stability. We implement a standard 1-week salary retention hold. Resignations require a standard 30-day notice to ensure smooth handovers.

Mutual Commitment: Because we invest heavily in training, we fiercely protect operational stability. We implement a standard 1-week salary retention hold. Resignations require a standard 30-day notice to ensure smooth handovers.

Tech Requirements

Hard-wired (Ethernet) primary internet connection.
Independent backup internet source (e.g., pocket Wi-Fi).
Reliable backup computer and power setup to guarantee zero downtime.

How to Apply (Strict Screening Process)
Submit your application: ???? ----------

Required Materials:

Updated CV/Resume | Tailored Cover Letter | A 1-minute audio recording answering:

Your WFH experience, reliability challenges, and how you overcame them. | Why you fit a flexible role combining standard CS with ad-hoc projects (like cold calling/research).

Your specific background in customer service and sales. | Your comfort level discussing men's health, diseases, and supplements.

Note: Due to application volume, only candidates who strictly follow these instructions and meet baseline requirements will be contacted.

SKILL REQUIREMENT

Email Support English Speaking Customer Service

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E-Commerce Customer Experience (CX) & Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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