Guest Experience & Growth Manager — Luxury Short-Term Rentals

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TYPE OF WORK

Full Time

WAGE / SALARY

80000

HOURS PER WEEK

45

DATE UPDATED

Jun 17, 2026

JOB OVERVIEW

Please Read Fully Before Applying (Video submission is mandatory)

We are hiring a sharp, highly organized, well-spoken Guest Experience & Growth Manager to support a fast-growing luxury short-term rental management company.

This is not a basic VA role. We need someone who can think, communicate, solve problems, follow through, and help build the operating machine behind a premium hospitality business.

The right person must be extremely strong in English, technically comfortable, reliable, detail-oriented, calm under pressure, and able to make smart decisions without needing to be chased.

You will support both guest experience and business growth. That means handling guest issues, coordinating with cleaners/vendors, managing follow-ups, improving systems, supporting automation, helping with outreach, and making sure important work actually gets completed.

About the Company

Art of Greatness manages premium and luxury short-term rental properties across Canada and the U.S. We focus on design, operations, hospitality, and revenue performance.

Our properties are not basic rentals. We manage high-performing homes where guest experience, communication, execution, and attention to detail matter.

What You’ll Be Doing
Guest Experience & Escalations
Respond to guest messages professionally, clearly, and quickly
Handle guest issues, complaints, escalations, and service recovery
Coordinate with cleaners, property care teams, vendors, and internal tea ---------- mbers
Track damages, refunds, guest requests, cleaning issues, and property problems
Help protect reviews, guest satisfaction, and owner confidence
Escalate serious issues with full context and recommended solutions
Make judgment calls when needed and communicate clearly
Operations & Systems
Help manage daily operational tasks across multiple properties
Keep internal trackers, notes, checklists, and systems updated
Support tools such as Airbnb, Hostaway, HostBuddy, GetProperly, Google Drive, WhatsApp, and CRM systems
Help improve SOPs, workflows, automations, and internal processes
Identify recurring problems and help build better systems around them
Follow up until tasks are fully completed
Provide daily updates on completed items, open issues, blockers, and next priorities
Growth & Outreach Support
Support lead follow-up and owner/client communication
Help organize prospects, outreach lists, and CRM updates
Assist with appointment setting and follow-up
Help prepare proof points, case studies, property information, and sales support materials
Support growth-related projects once core operations are under control
Help move opportunities forward without needing constant reminders
Who We’re Looking For

We need someone who is:

Extremely strong in written and spoken English
Comfortable speaking with guests and tea ---------- mbers on calls when needed
Highly organized and detail-oriented
Technically comfortable and able to learn new systems quickly
Reliable, punctual, and consistent
Calm under pressure
A strong problem solver
Able to manage multiple moving parts without becoming scattered
Comfortable working Eastern Time hours, including weekends
Able to think ahead and spot issues before they become bigger problems
Strong enough to make decisions, but careful enough to know when to escalate
Experience That Helps

Experience in any of the following is a strong advantage:

Short-term rentals / Airbnb operations
Hospitality or hotel guest services
Customer success or customer support
Property management
Operations coordination
Executive assistant or operations assistant work
CRM, automation, or systems support
Sales support, lead follow-up, or appointment setting
Schedule

This is a full-time remote role.

Expected schedule will include Eastern Time coverage and weekend availability. Exact schedule will be discussed with shortlisted candidates.

You must be comfortable working during North American business/guest coverage hours.

Compensation

PHP 700,000 – PHP 1,000,000 annually, depending on experience, communication ability, technical skill, reliability, and overall fit.

Performance-based growth is available for the right person after proven execution.

Important

We are not looking for someone who only wants to “learn,” “research,” or “assist.”

We need someone who can execute.

This role requires clear communication, strong follow-through, high attention to detail, and the ability to take ownership of outcomes.

How to Apply

Please submit:

Your resume
A short video, approximately 2 minutes
Your answer to the scenario below

Applications without a video will not be reviewed.

2-Minute Video Instructions

In your video, please cover:

Who you are
Your relevant experience
Why you are a strong fit for this role
How you stay organized and manage multiple priorities
A time you had to solve a difficult guest, customer, client, or operations issue
How you would handle the scenario below

Please speak naturally and don't read a script/chatgpt. We are evaluating communication, judgment, English fluency, problem-solving, and clarity of thought.

SKILL REQUIREMENT
Bpo Operations Management English Speaking Problem Solving
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