Customer Support Agent — Italian E-commerce (Fashion & Lifestyle)

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TYPE OF WORK

Part Time

WAGE / SALARY

$3.50/hour

HOURS PER WEEK

20

DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

We are Giovanni & Alba, an Italian fashion and lifestyle e-commerce brand selling footwear and apparel. We are looking for a Customer Support Agent to join our small but growing team.
Responsibilities:

Respond to customer emails and messages in Italian (and occasionally English)
Handle order inquiries, tracking updates, returns, refunds and complaints
Use our internal CS tools and Shopify to look up orders and provide accurate information
Follow our response templates and guidelines while keeping a warm, personal tone

Requirements:

Previous experience in customer support (minimum 1 year)
Experience in fashion, apparel or e-commerce CS is a strong plus
Fluent in Italian (written) — this is mandatory
Familiar with tools such as Shopify, Zendesk, Zoho Desk, Gorgias or similar
Reliable, proactive and able to work independently
Good written communication skills — professional but friendly tone

Selection process:

Application with short answers to screening questions
Short video introduction (2–3 minutes)
10-minute call with the team

Screening questions (please answer in your application):

Do you have experience in customer support? If yes, how many years and in what industry?
Have you worked in fashion, clothing or footwear e-commerce before?
What CS tools and software have you used? (e.g. Shopify, Zendesk, Gorgias, Zoho, etc.)
A customer messages saying their order is taking too long to arrive and they are frustrated. How would you handle this?
Please send a short video (2–3 minutes) introducing yourself and explaining why you would be a good fit for this role. This is mandatory — applications without a video will not be considered.

We are a remote-first team and this is a part-time position. We offer $3.50/hour to start, with potential to grow based on performance.

SKILL REQUIREMENT
E-Commerce Customer Support Email Support
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