Construction Operations Coordinator / Virtual Assistant (Remote)

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TYPE OF WORK

Full Time

WAGE / SALARY

$6-$8

HOURS PER WEEK

40

DATE UPDATED

Jun 17, 2026

JOB OVERVIEW

Construction Operations Coordinator / Virtual Assistant (Remote)

MHR is a growing New York-based residential remodeling and home improvement company specializing in repairs, renovations, project management, and property improvement services.

Our mission is simple: deliver a professional, organized, and predictable experience for homeowners while maintaining operational excellence behind the scenes.

As we continue to grow, we're looking for a highly organized, proactive, and detail-oriented Construction Operations Coordinator / Virtual Assistant to become a key member of our operations team.

This is not a typical customer service position.

You'll play an important role in helping manage projects, coordinate communication, support estimating and procurement activities, maintain documentation, and keep projects moving efficiently from lead intake through project completion.

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Position Overview

The Construction Operations Coordinator will support day-to-day operations across multiple residential construction and remodeling projects.

You will work closely with clients, subcontractors, suppliers, project managers, and company leadership to ensure projects remain organized, documented, and on schedule.

The ideal candidate is comfortable managing multiple priorities, communicating professionally, solving problems independently, and learning construction-related workflows.

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Key Responsibilities

Client Communication & Customer Service

* Handle inbound and outbound communication via phone, SMS, and email
* Provide professional and responsive customer support
* Follow up with leads, prospects, and existing clients
* Schedule consultations, site visits, and appointments
* Maintain communication throughout active projects
* Document conversations, decisions, and project updates accurately

Operations & Administrative Support

* Manage calendars, schedules, and project timelines
* Maintain organized project files and documentation
* Update CRM, project management platforms, and internal systems
* Track project milestones, deadlines, and action items
* Coordinate communication between clients, subcontractors, vendors, and internal tea ---------- mbers
* Assist with operational reporting and KPI tracking

Construction Project Coordination

* Support project scheduling and job coordination
* Communicate with subcontractors regarding scheduling and project requirements
* Review scopes of work and project documentation for completeness
* Assist with project administration, invoicing, and documentation
* Support estimating, takeoffs, and scope development activities
* Identify missing information and documentation before project kickoff

Procurement & Material Coordination

* Assist with material sourcing and vendor communication
* Request and organize supplier quotes
* Compare pricing and vendor options
* Build and organize Home Depot shopping carts and material lists
* Verify material lists before project start

Post-Project Documentation & Analysis

* Organize project completion records
* Verify closeout documentation
* Manage project photos and completion files
* Review completed projects against original scope
* Document lessons learned and process improvement opportunities

Lead Follow-Up & Business Development Support

* Conduct outbound appointment-setting calls
* Follow up with inbound leads and estimates
* Assist with lead nurturing campaigns
* Perform occasional cold-calling and prospecting activities
* Maintain accurate lead and customer records

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Required Qualifications

* 2+ years of experience in operations, administration, project coordination, customer service, or construction support roles
* Strong written and verbal English communication skills
* Excellent organizational and time-management abilities
* Ability to manage multiple projects simultaneously
* Strong attention to detail and follow-through
* Ability to work independently with minimal supervision
* Strong problem-solving and critical-thinking skills
* Comfortable learning new software and systems quickly

---

Preferred Qualifications

* Experience in construction, remodeling, home services, or property management
* Experience supporting project managers, estimators, or construction administrators
* Familiarity with scopes of work, estimating, scheduling, and project documentation
* Basic understanding of takeoffs, material lists, and procurement processes
* Experience coordinating subcontractors and vendors
* Experience using ClickUp, JustCall, PandaDoc, Google Workspace, or similar platforms

---

What We're Looking For

We're looking for someone who:

* Learns quickly
* Thinks critically before asking questions
* Communicates proactively
* Takes ownership of responsibilities
* Pays close attention to details
* Anticipates problems before they become emergencies
* Follows systems and processes consistently
* Thrives in a fast-paced environment with multiple active projects

This position is ideal for someone who wants to build a long-term career in construction operations, project coordination, estimating support, or construction administration.

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Important Note

This is not an entry-level position.

Because we operate in a fast-moving environment, training and supervision are limited. We are looking for someone who can quickly learn our systems, work independently, solve problems proactively, and contribute from day one.

Previous experience supporting construction, remodeling, home services, or project-based businesses is highly preferred.


What We Offer

* Fully remote position
* Weekly pay via Wise
* Long-term growth opportunities
* Exposure to construction operations, estimating, project management, procurement, and business operations
* Opportunity to grow into a senior operations or construction administration role
* Work directly with leadership and contribute to company growth

---

Schedule

Monday–Friday
9:00 AM – 5:00 PM Eastern Time (EST)

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How to Apply

Please submit your application through the link below:

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IMPORTANT

Applications submitted outside of this form will not be reviewed.

Only candidates who complete the application form will be considered.

SKILL REQUIREMENT
Administrative Management Construction Project Manager Customer Service
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