Procurement Expeditor / Supplier Follow-Up Agent (Remote, Philippines)

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TYPE OF WORK

Full Time

WAGE / SALARY

USD $4.00 – $5.00/hour

HOURS PER WEEK

45

DATE UPDATED

Jun 16, 2026

JOB OVERVIEW

Procurement Expeditor / Supplier Follow-Up Agent — Remote Offshore Support Role (Philippines)

JOB TYPE
- Full-time remote role, Philippines-based
- Paid trial before full engagement

WORKING HOURS
- 8:00am – 6:00pm Singapore Time
- 1 hour unpaid lunch break (9 paid working hours per day)
- Monday to Friday, unless otherwise agreed

PAY
USD 4.00 – 5.00 per hour, depending on experience and trial performance. Strong candidates with procurement follow-up, supplier calling, Excel / Google Sheets tracker management and reporting experience may be considered at the higher end of the range.

ROLE OVERVIEW
ACN is hiring Philippines-based offshore support agents to support a Singapore-managed Supplier Contact Support Desk. This role focuses on supplier follow-up, supplier calling, email follow-up, response capture, delivery status checking, call-log updates, tracker maintenance and daily reporting.

The role is suitable for candidates with experience in procurement support, purchasing administration, supplier coordination, order follow-up, expediting, logistics coordination, customer service, BPO operations or virtual assistant work involving structured reporting.

This is a support and follow-up role. It does not involve supplier selection, price negotiation, purchase order approval, sourcing decisions or commercial decision-making.

KEY RESPONSIBILITIES
- Contact suppliers by phone, email or agreed communication channel to obtain order status, delivery updates, acknowledgements, ETA, missing information and follow-up responses.
- Update supplier follow-up trackers accurately and on time.
- Record supplier name, contact method, PO / item reference where available, response status, ETA or issue if available, next follow-up action and clear remarks.
- Follow the daily supplier priority list provided by the ACN Supplier Contact Support Lead.
- Identify non-responsive suppliers and flag them for follow-up or escalation.
- Capture supplier responses clearly, professionally and accurately.
- Prepare daily work summary reports.
- Escalate unclear supplier responses, urgent delivery risks, missing information or blocked items through the agreed internal channel.
- Maintain confidentiality of supplier, procurement, pricing and operational information.
- Follow ACN's call-log, reporting, tracker and data-handling procedures.
- Use ACN-approved calling and reporting tools. Personal phone numbers should not be used for official supplier calls unless separately approved.

EXPECTED PRODUCTIVITY
One completed supplier follow-up record is expected to average approximately 8–12 minutes, depending on supplier responsiveness, contact method, case complexity and quality of available PO / item information.

After onboarding, the normal operating target is:
- 35–45 completed supplier follow-up records per agent per day
- 70–90 completed records per day for a 2-agent team
- 350–450 completed records per week for a 2-agent team

A completed supplier follow-up record means a supplier contact attempt or response capture that is properly logged with supplier name, contact method, PO / item reference where available, response status, ETA or issue if available, next follow-up action and clear remarks. Quality, accuracy and proper logging are more important than volume alone.

REQUIREMENTS
- Good spoken and written English.
- Confident making business follow-up calls.
- Able to write clear and professional supplier follow-up emails.
- Strong attention to detail.
- Able to update Excel / Google Sheets trackers accurately.
- Reliable attendance and responsiveness during working hours.
- Able to follow structured instructions and daily priorities.
- Comfortable working with high-volume follow-up lists.
- Able to escalate unclear issues instead of guessing.
- Stable internet connection and working laptop / computer.
- Quiet working environment suitable for business calls.

PREFERRED EXPERIENCE
Procurement support, purchasing assistant work, supplier follow-up, order expediting, logistics coordination, manufacturing support, BPO customer service, virtual assistant work with reporting duties, Excel / Google Sheets tracker management, order processing or supplier coordination.

TOOLS USED
Excel / Google Sheets, Email, Cloud phone / softphone system, supplier follow-up tracker, daily reporting template, and communication tools such as WhatsApp, Teams or similar internal channels. Training and templates will be provided.

PAID TRIAL ARRANGEMENT
Selected candidates may be invited to complete a paid 5-day trial. The trial will assess attendance and responsiveness, supplier call and email quality, accuracy of tracker updates, completeness of supplier follow-up records, ability to follow instructions, daily report submission, escalation discipline, and communication quality and reliability.

Trial payment will be processed after completion of the full 5 trial days and review of submitted daily work records / reports. Once completed and accepted, payment will be transferred to the candidate's designated bank account. Before the trial starts, we will send an engagement letter setting out the trial arrangement, working schedule, scope of work, payment amount, payment timing, confidentiality expectations and bank transfer process.

IMPORTANT SCOPE BOUNDARY
This role supports supplier follow-up and reporting only. It does not include supplier selection, price negotiation, purchase order approval, sourcing decisions, commercial decisions, payment decisions or direct representation of the customer. The agent supports ACN's managed supplier contact service and reports to ACN's internal service lead.

HOW TO APPLY
Please apply with the following:
- Your procurement, supplier follow-up, logistics, BPO or VA experience.
- Your experience making business calls or supplier follow-up calls.
- Your Excel / Google Sheets experience.
- Your internet speed and computer setup.
- Confirmation that you can work 8:00am – 6:00pm Singapore Time, with 1 hour unpaid lunch.
- Your expected hourly rate in USD.
- A short sample message you would send to a supplier asking for delivery ETA and order status.

SKILL REQUIREMENT
Call Center Operations Management Admin Data Processing Outbound Calls
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