Experienced Customer Support VA / E-Commerce Assistant with Shopify, PayPal & Bookkeeping Experience

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: TYPE OF WORK

Any

: WAGE / SALARY

550$/ Month

: HOURS PER WEEK

TBD

: DATE UPDATED

Jun 16, 2026

JOB OVERVIEW

We are looking for a reliable, experienced, and independent Virtual Assistant / Customer Support Specialist for our e-commerce business.

The ideal candidate has several years of experience in customer support, is confident working with Shopify, can handle PayPal disputes/cases, refunds, customer communication, and basic bookkeeping tasks.

We are specifically looking for someone who can work independently, think ahead, solve problems, and does not need constant supervision.

Responsibilities

You will be responsible for tasks such as:

Customer Support / Email Support

* Handling customer inquiries via email
* Communicating with customers in a professional, friendly, and solution-oriented way
* Understanding customer issues and finding appropriate solutions
* Handling complaints, order questions, delivery issues, returns, and refund requests
* Using templates when needed, but also writing clear and personalized replies
* Prioritizing urgent cases
* Following up on open customer issues

Shopify

* Managing and reviewing orders in Shopify
* Processing refunds when necessary
* Checking customer details, order status, and payment information
* Assisting with cancellations, returns, and address changes
* Identifying suspicious orders or potential issues
* Handling general admin tasks inside the Shopify backend

PayPal Cases & Payment Issues

* Handling PayPal disputes, claims, and cases
* Uploading proof, tracking details, and relevant information
* Communicating professionally regarding payment disputes
* Reviewing whether a refund is appropriate or necessary
* Taking care of payment-related issues independently and correctly

Bookkeeping / Admin Tasks

* Supporting with basic bookkeeping tasks
* Organizing and checking invoices
* Tracking expenses and income
* Maintaining spreadsheets and reports
* Reconciling payments, refunds, and open cases
* Preparing documents for accounting
* Handling general VA/admin tasks

Requirements

We are not looking for a beginner. You should already have solid experience in a similar role.

You should have:

* Strong experience in customer support
* Experience with Shopify
* Experience handling PayPal disputes, claims, and refunds
* Experience in e-commerce
* Excellent written English communication skills
* Ability to solve problems independently
* Basic bookkeeping or finance admin experience
* Good knowledge of Google Sheets, Excel, or similar tools
* Strong attention to detail
* Reliable and structured working style
* Honesty, loyalty, and discretion
* Ability to work long-term with minimal supervision

Most Important

We are looking for someone who:

* does not need to be constantly reminded
* understands tasks and completes them independently
* thinks ahead and identifies problems early
* takes responsibility
* communicates reliably
* documents work properly
* wants a long-term position

After a short onboarding period, you should be able to manage the customer support area independently and reliably.

Working Hours

* Part-time or full-time possible
* Long-term cooperation preferred
* Working hours can be discussed
* Reliable daily availability is important

Please Only Apply If You Have Experience With

* Customer support
* Shopify
* PayPal disputes / claims
* Refunds
* E-commerce
* Email support
* Basic bookkeeping tasks
* Google Sheets or Excel

Application Questions

Please answer the following questions in your application:

1. How many years of customer support experience do you have?
2. Have you worked with Shopify before? What tasks did you handle there?
3. Do you have experience with PayPal disputes, claims, or refunds?
4. Have you worked for an e-commerce store before?
5. Which tools have you used in previous roles?
6. Do you have experience with bookkeeping, invoices, or financial reports?
7. How would you handle a customer asking for a refund?
8. How do you organize your daily tasks?
9. Why should we hire you?
10. What is your expected monthly salary for part-time or full-time work?

Please start your application with the words “SHOPIFY SUPPORT” so we know you have read the full job description.

What We Offer

* Long-term remote position
* Clear tasks and responsibilities
* Opportunity to take ownership
* Work with a growing e-commerce business
* Fair and on-time payment

We look forward to your application.

SKILL REQUIREMENT

Bookkeeping Shopify Email Support

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Experienced Customer Support VA / E-Commerce Assistant with Shopify, PayPal & Bookkeeping Experience

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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