Virtual Assistant – Admin, Social Media & Customer Follow-Up (Australian plumbing business)

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: TYPE OF WORK

Part Time

: SALARY

350-450

: HOURS PER WEEK

25

: DATE UPDATED

Jul 6, 2026

JOB OVERVIEW

About us: We're a licensed plumbing business on the Gold Coast, Australia. We're growing and looking for a reliable, detail-oriented VA to join our team long-term and own our admin, social media and customer follow-up.
Hours: Full-time, aligned to Australian Eastern time (approx. 7:00am–4:00pm Philippine time). Stable wired internet required, plus a backup connection.
What you'll do:

Manage our Instagram — post job photos, write captions, reply to comments and DMs, and grow engagement
Admin in our job management software (ServiceM8) — we'll train you fully on our processes
Lodge compliance forms through an Australian government portal (full training provided — accuracy matters here)
Call our customers for friendly follow-ups after jobs and log the outcome of each call in ServiceM8

You must have:

Excellent spoken and written English (you'll be speaking with Australian customers by phone)
Experience running a business Instagram account (please link examples)
Strong attention to detail and reliability
A quiet space for taking calls

Nice to have: Experience with ServiceM8 or any trades/field-service software, Canva skills for simple graphics.
To apply: Tell me (1) which Instagram accounts you've managed, (2) your experience with phone-based customer service, and (3) record a 30-second voice intro so I can hear your spoken English. Applications without a voice intro won't be considered.

SKILL REQUIREMENT

Social Media Management Customer Service Virtual Assistant

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Virtual Assistant – Admin, Social Media & Customer Follow-Up (Australian plumbing business)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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