Senior IT Operations and Team Lead

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

Depends on experience

: HOURS PER WEEK

20

: DATE UPDATED

Jul 7, 2026

JOB OVERVIEW

Key Responsibilities:

- Lead technical operations for live training sessions and serve as the primary escalation point for complex technical issues.
- Coordinate and initiate live training sessions, ensuring technical readiness and smooth end-to-end execution.
- Troubleshoot laptops, OBS, WhatsApp, remote access tools, audio/video systems, Bluetooth devices, and connectivity issues.
- Support students with the setup, configuration, and troubleshooting of connected wearable devices.
- Review recorded sessions, identify recurring technical issues, and implement long-term solutions.
- Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and knowledge base resources.
- Track support trends and drive process improvements to reduce support volume and improve session reliability.
- Accurately document meetings, technical i ---------- , action items, and other operational records.

Qualifications:

- 5+ years of experience in IT support, technical operations, or systems administration.
- Previous leadership experience is required, including leading teams, managing technical initiatives, or mentoring staff.
- Strong troubleshooting skills across hardware, software, networking, and remote collaboration tools.
- Experience with OBS, WhatsApp, Calendly, and remote desktop solutions.
- Comfortable working with Google Workspace (Docs, Sheets, Drive, Calendar).
- Strong attention to detail with the ability to accurately document technical i ---------- , meetings, and processes.
- Results-driven with a strong focus on operational performance and improvement.
- Action-oriented with the ability to take ownership and work independently in a fast-paced environment.
- Excellent English communication skills
- Reliable internet connection and availability during U.S. Pacific Daylight Time business hours.

Please answer this form: ----------

(Note: Applicants who don't answer the form may not be entertained.)

SKILL REQUIREMENT

IT Process Improvement Operation Management

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0160
Total Execution Time	0.0173

GET DATA

No GET data exists

MEMORY USAGE

1,489,664 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Senior-IT-Operations-and-Team-Lead-1669409

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0107 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1669409 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 882061 LIMIT 1
0.0016	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1669409 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-10',ej.date_added) duration_days, DATEDIFF('2026-08-10',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-10',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1669409'
0.0007	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1669409
0.0018	UPDATE employer_jobs SET hit_counts = '*Jun-16-2026=442Jun-17-2026=29Jun-18-2026=14Jun-19-2026=14Jun-20-2026=5Jun-21-2026=17Jun-22-2026=17Jun-23-2026=14Jun-24-2026=10Jun-25-2026=8Jun-26-2026=3Jun-27-2026=4Jun-28-2026=4Jun-29-2026=1Jun-30-2026=9Jul-01-2026=6Jul-02-2026=2Jul-03-2026=3Jul-04-2026=6Jul-05-2026=2Jul-06-2026=3Jul-07-2026=547Jul-08-2026=28Jul-09-2026=16Jul-10-2026=13Jul-11-2026=12Jul-12-2026=10Jul-13-2026=9Jul-14-2026=6Jul-15-2026=8Jul-16-2026=7Jul-17-2026=11Jul-18-2026=2Jul-19-2026=4Jul-20-2026=6Jul-21-2026=4Jul-22-2026=8Jul-24-2026=6Jul-25-2026=10Jul-26-2026=19Jul-27-2026=18Jul-28-2026=27Jul-29-2026=16Jul-30-2026=21Jul-31-2026=19Aug-01-2026=17Aug-02-2026=15Aug-03-2026=21Aug-04-2026=23Aug-05-2026=16Aug-06-2026=7Aug-07-2026=27Aug-08-2026=21*Aug-10-2026=1' WHERE job_id= '1669409'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=591Jul-2026=848**Aug-2026=148' WHERE job_id= '1669409'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1669409' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1669409
0.0028	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '882061' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786350773
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Senior-IT-Operations-and-Team-Lead-1669409
csrf-token	a99ba165501fc3472965d6b751575b07
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.227
HTTP_DNT

Senior IT Operations and Team Lead

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?