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TYPE OF WORK
Full Time
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SALARY
$900/month
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HOURS PER WEEK
40
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DATE UPDATED
Jul 10, 2026
IMPORTANT: VIDEO LINK REQUIRED
Please read this posting in full before submitting.
Codes Health is a well-funded, fast-growing US startup building the modern platform for medical records retrieval. We work with law firms and specialty healthcare providers to get records faster, with zero errors.
This is not a traditional support role. You will be the primary point of contact between our customers and our internal records team — managing tasks, relaying information, and keeping things moving without being told twice.
Required Background — Please Do Not Apply Without This
- 2+ years in a medical BPO or healthcare admin role (medical records, billing, prior auth, ROI, claims, or similar)
- Near-native written and spoken English — grammar, spelling, and clarity must be excellent. Applications with grammar or spelling errors will not be reviewed.
- Comfortable on the phone with US-based offices
- Experience working with US clients in a remote setup
Before You Apply
As the first step in our process, we ask all applicants to send a short video recording (2–3 minutes max) answering the following three prompts:
1. Tell us about yourself — what kind of work you've done before, and why you're interested in this role.
2. Tell us about a mistake you made at work. What happened and what did you do about it?
3. Tell us about a time you improved a process at work. What did you change, and what was the result?
Applications without a video that answers these 3 questions, or from applicants without a medical BPO background, will not be reviewed.
What You'll Do
- Create and manage customer-facing tasks requesting specific documents or information
- Write clear, specific messages that leave no room for misinterpretation
- Monitor and respond to customer comments promptly and independently
- Relay documents and information between customers and the internal team with zero errors
- Track open tasks, follow up on outstanding items, and close completed work without being prompted
- Flag anything that looks off — wrong address, mismatched names, duplicate requests
What Success Looks Like
- Tasks move forward without unnecessary back and forth
- Customers are never asked for the same thing twice
- Your notes are always clear: who you spoke to, what they said, what you did, what happens next
- Zero items sitting idle without follow-up
What We're Looking For
- Near-perfect written English — grammar, spelling, and clarity are non-negotiable
- Extreme attention to detail — names, dates, addresses, document types
- Self-sufficient — you Google, check documentation, and use available resources before escalating
- Organized and reliable — able to manage multiple open tasks without dropping anything
- Comfortable working in task management tools, Slack, and
- Prior experience in customer support, admin coordination, or a similar detail-oriented role
This Role Is Not For You If
- You don't have a medical BPO or healthcare admin background
- You need manager approval before making routine decisions
- You write vague notes that require follow-up questions to understand
- You struggle with spelling, grammar, or written communication
Why Codes Health
- YC-backed, well-funded, generating revenue and growing fast
- Remote, full-time role
- High-impact position with real visibility into a growing US company
