Tier 1 Technical Support

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TYPE OF WORK

Full Time

WAGE / SALARY

N/A

HOURS PER WEEK

TBD

DATE UPDATED

Jun 19, 2026

JOB OVERVIEW

ITConnect is a premier provider of enterprise-class IT design, consulting, and assessment services. We specialize in providing effective IT managed solutions that reduce the total cost of ownership of client network environments while enhancing systems reliability and productivity.
We are looking for an enthusiastic Tier-1 technician to join our dynamic team. Your primary focus will be providing first-line technical support for our clients primarily after-hours and weekends. Your support duties will include desktop support as well as troubleshooting problems related to networking, Active Directory, and other devices. Your extensive communication skills will assist you in keeping our clients updated, informed, and content.


Details about the position:
• Respond to first level support tickets
• Respond to Help Desk calls.
• Maintain and configure monitoring system used to check critical servers and systems.
• Active Directory support
• Respond rapidly and accurately to break-fix escalations when production systems have failed.
• Maintain and monitor data backup systems, enterprise anti-virus and application support.
• Work with our IT team implementing new software and hardware technologies.
• Perform IT project work as assigned
• Maintain accurate documentation of client networks, resolved issues, and client information
• Identify and suggest possible improvements on established procedures.
• Deliver customer experience that meets and exceeds client expectations

Must Have:
• Customer Focus
• Excellent communication skills
• Ability to work in a team, and work independently
• Ability to work effectively under pressure
• Excellent problem-solving skills
• Accountability and Dependability
• Ethics and Integrity
• Excellent documentation and organization skills
• Exceptional multi-tasking abilities and prioritization skills
• Shifts include graveyard and weekend hours.

SKILL REQUIREMENT
Network Administration Microsoft 365 Active Directory
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