Customer Experience, Disputes & Online Reputation Coordinator

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

6$ per hour

: HOURS PER WEEK

30

: DATE UPDATED

Jun 15, 2026

JOB OVERVIEW

Customer Experience, Disputes & Reputation Management Specialist

About the Role

We manage several Shopify-based fashion ecommerce stores and are looking for a dependable Customer Experience, Disputes & Reputation Management Specialist.

This role is focused on customer communication, dispute prevention, chargeback management, and online review oversight.

You will be responsible for making sure customer concerns, disputes, refunds, and reviews are handled correctly every day while helping identify recurring problems that affect the business.

This is a long-term remote position.

Work Schedule

Please read carefully.

This is NOT a traditional full-time role.

The schedule is:

Part-time during the week (typically 3–5 hours per day)
One full day on the weekend (typically 8–10 hours)

The exact workload depends on customer volume, disputes, and reviews.

Please only apply if you are comfortable with this schedule long-term.

Main Responsibilities :

Customer Service

-Respond to customer inquiries via email
-Assist with maintaining Inbox Zero
-Handle questions related to orders and shipping
-Follow up with customers regarding unresolved cases
-Send verification and order confirmation emails when required

Disputes & Chargebacks :

-Monitor PayPal claims and disputes daily
-Monitor chargebacks through Shopify Payments
-Gather supporting documentation and submit responses
-Reach out to customers when appropriate
-Maintain dispute tracking spreadsheets
-Help decrease disputes and avoidable refunds over time

Trustpilot & Reputation Management :

-Monitor Trustpilot reviews on a daily basis
-Respond to reviews in a professional manner
-Contact dissatisfied customers
-Work toward resolving concerns and improving review outcomes
-Help maintain and strengthen our brand reputation

Reporting & Tracking :

-Maintain dispute tracking sheets
-Maintain Trustpilot tracking sheets
-Submit weekly reports
-Identify recurring customer concerns
-Track root causes behind disputes, refunds, and negative feedback

Requirements :

-Shopify experience
-Customer service experience
-Excellent written English
-Strong attention to detail
-Well organized and dependable
-Comfortable using Google Sheets

Strong Bonus :

-Experience handling PayPal claims
-Experience managing Shopify chargebacks
-Experience with Trustpilot reviews
-Fashion ecommerce experience
-Dropshipping experience

Compensation :

-$6/hour
-Long-term position
-Opportunity to assume additional responsibilities over time

HOW TO APPLY

Please follow the instructions carefully.

1.Change your application subject to:

"Customer Protection"

2.Write a quick written introduction explaining why you would be a strong fit for this role.

3.Record a Loom video (3–5 minutes)

In your Loom, answer the following:

Scenario 1 — PayPal Claim

A customer opens a PayPal dispute stating that they have not received their order.

Tracking information shows the package is still in transit and expected to be delivered within the next few days.

How would you handle this situation?

Scenario 2 — Negative Review

A customer leaves a 1-star Trustpilot review saying:

"This company is a scam. My order is delayed and nobody is responding to me."

How would you handle this situation?

Scenario 3 — Performance Tracking

Imagine you have been working in this position for several months.

What metrics would you monitor to evaluate your performance and identify recurring issues?

Applications without a Loom video will not be reviewed.

SKILL REQUIREMENT

Customer Support Ecommerce

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0321
Total Execution Time	0.0334

GET DATA

No GET data exists

MEMORY USAGE

1,504,392 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Experience-Disputes-Online-Reputation-Coordinator-1668714

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 15 (0.0265 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1668714 LIMIT 1
0.0014	SELECT * FROM `employers` WHERE `employer_id` = 862429 LIMIT 1
0.0027	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1668714 AND `misc`.`id` IS NULL
0.0004	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1668714 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-30',ej.date_added) duration_days, DATEDIFF('2026-07-30',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-30',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1668714'
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1668714
0.0003	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1668714 AND `misc`.`id` IS NULL
0.0008	UPDATE employer_jobs SET hit_counts = '*Jun-15-2026=735Jun-16-2026=97Jun-17-2026=56Jun-18-2026=29Jun-19-2026=19Jun-20-2026=10Jun-21-2026=7Jun-22-2026=7Jun-23-2026=10Jun-24-2026=7Jun-25-2026=7Jun-26-2026=22Jun-27-2026=2Jun-28-2026=4Jun-29-2026=6Jun-30-2026=3Jul-01-2026=9Jul-02-2026=1Jul-03-2026=4Jul-04-2026=3Jul-05-2026=7Jul-06-2026=9Jul-07-2026=4Jul-08-2026=5Jul-09-2026=4Jul-11-2026=3Jul-12-2026=4Jul-13-2026=9Jul-14-2026=4Jul-15-2026=2Jul-16-2026=4Jul-17-2026=1Jul-18-2026=2Jul-21-2026=3Jul-22-2026=1Jul-23-2026=5Jul-24-2026=2Jul-25-2026=11Jul-26-2026=3*Jul-30-2026=1' WHERE job_id= '1668714'
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=1021*Jul-2026=101' WHERE job_id= '1668714'`
0.0018	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1668714' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1668714
0.0152	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '862429' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1785402038
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Experience-Disputes-Online-Reputation-Coordinator-1668714
csrf-token	d6fab87d4c88b567aa01b3b218bb63b3

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.84
HTTP_DNT

Customer Experience, Disputes & Online Reputation Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?