Personal Injury Case Manager

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: TYPE OF WORK

Full Time

: SALARY

900

: HOURS PER WEEK

TBD

: DATE UPDATED

Jun 13, 2026

JOB OVERVIEW

We're looking for a Personal Injury Case Manager who can help move cases from intake through settlement.

We are looking for someone who can think through a file, identify what is missing, anticipate problems, and help keep cases moving forward.

Our firm handles personal injury cases throughout Louisiana. We are investing heavily in systems, technology, and case development. We want tea ---------- mbers who take ownership, solve problems, and help us deliver exceptional service to our clients.

---

## WHO WE'RE LOOKING FOR

This matters more than your resume.

You:

* Take initiative without waiting to be told every next step
* Stay organized while managing multiple active cases
* Communicate professionally with clients, providers, and insurance companies
* Notice when a file is missing information
* Follow through consistently
* Think critically about what needs to happen next
* Enjoy solving problems
* Learn technology quickly
* Want to improve and grow professionally

We do not need someone who simply completes assigned tasks.

We need someone who can help move cases forward.

---

## WHAT YOU'LL DO

You will help manage personal injury cases from the time a client signs with the firm until the case resolves.

Your responsibilities may include:

### Client Communication

* Communicate regularly with clients regarding case status
* Answer client questions and concerns
* Request information and documentation from clients
* Keep clients informed throughout the life of the case
* Follow up with clients who become unresponsive

### Medical Records & Treatment Management

* Request medical records and billing records
* Track treatment progress
* Follow up with medical providers
* Monitor gaps in treatment
* Identify missing records or outstanding documentation
* Maintain accurate medical timelines

### Insurance & Case Development

* Communicate with insurance adjusters
* Confirm policy information
* Assist with claim documentation
* Track settlement negotiations
* Assist with demand package preparation

### Case Management

* Maintain organized electronic files
* Update Pipedrive and internal systems
* Monitor deadlines and important milestones
* Identify files that have stalled
* Escalate issues that require attorney attention
* Help ensure that no case falls through the cracks

---

## WHAT SUCCESS LOOKS LIKE

Six months from now:

* Clients receive timely updates
* Records are obtained quickly
* Cases move efficiently through the pipeline
* Deadlines are not missed
* Files remain organized and current
* Problems are identified before attorneys discover them
* The team trusts you to manage your cases effectively

Most importantly:

You are helping move cases toward resolution instead of waiting for someone else to tell you what to do next.

---

## TECHNOLOGY

We embrace technology, automation, and AI to help us serve clients better.

You do not need AI experience, but you should be comfortable learning new systems and adapting to new workflows.

People who enjoy technology tend to do well here.

## REQUIREMENTS

* Excellent written and spoken English
* Reliable internet connection
* Quiet workspace
* Ability to work 8:00 AM – 5:00 PM Central Time
* Strong organizational skills
* Strong attention to detail

Experience in any of the following is a plus:

* Personal Injury Law
* Insurance Claims
* Medical Records Management
* Legal Case Management
* Customer Service

## APPLICATION INSTRUCTIONS

Please submit:

1. Your resume.
2. A short video introducing yourself.
3. Tell us which personal injury software, CRMs, or case management systems you have used.

SKILL REQUIREMENT

Case Management

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Personal Injury Case Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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