Office Phone & Order Admin — Party Rental Company (ASAP Start)

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TYPE OF WORK

Full Time

WAGE / SALARY

$600/month

HOURS PER WEEK

45

DATE UPDATED

Jun 13, 2026

JOB OVERVIEW

???? HIRING NOW — START THIS MONDAY | Office Phone & Order Admin | Party Rental Company (Syracuse, NY)

Friendly Party Rental is a fast-growing, family-owned party and event rental company based in Minoa, NY (Syracuse area). We have been in business for 10+ years and are one of the most trusted rental companies in Central New York with a 4.8-star Google rating. We rent tents, tables, chairs, bounce houses, linens, concession machines, lighting, generators, photobooths, and more for weddings, graduations, birthdays, and outdoor events.

We are in our BUSY SEASON right now — summer is our biggest time of year — and we desperately need a reliable, friendly, professional office person to handle incoming phone calls and take orders starting as soon as possible.

? TRAINING STARTS MONDAY MORNING. The business owner's wife will personally train you starting Monday. She currently handles this role herself but is too busy with the busy season. You will be trained on everything — step by step — from day one. You do NOT need prior experience with party rentals. You just need to be great on the phone, learn fast, and show up ready to work every day.

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???? YOUR SCHEDULE
Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (New York time). This is non-negotiable. You must be at your desk, phone-ready, at 9:00 AM sharp every single weekday. This is a full-time, remote, work-from-home position.

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???? WHAT YOU WILL DO EVERY DAY

• Answer all incoming customer calls professionally, warmly, and clearly
• Take rental orders over the phone and enter them into our order management system (Event Rental Systems / ERS — we will train you on this)
• Help customers figure out what they need for their event (tent size, table/chair counts, bounce house options, etc.)
• Check availability for event dates and walk customers through the online booking process
• Respond to customer emails at ----------
• Handle date change requests, cancellations, and general customer questions
• Look up current pricing on our website ( ---------- ) and quote customers accurately
• Add internal notes to orders in our system
• Escalate urgent issues to the owner when needed
• Occasionally help respond to Google reviews or social media messages

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???? ABOUT OUR SYSTEM — WHAT YOU WILL LEARN
We use a platform called Event Rental Systems (ERS). It is a web-based order management tool. You will be trained on how to:
- View the daily and monthly order calendar
- Open and read a customer order (items rented, dates, customer info, payment status)
- Search for existing customers
- Create new bookings manually
- Add notes to orders
- Check availability by date

You do NOT need to know this before starting. Your trainer will walk you through it on Monday.

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???? WHO WE ARE LOOKING FOR

You are the RIGHT person for this job if:
• Your English is excellent — spoken and written. You will be on the phone with real American customers every single day.
• You have a warm, friendly, professional phone manner and stay calm even when a customer is upset or frustrated
• You are extremely reliable. If you say you'll be there at 9:00 AM, you ARE there at 9:00 AM. No excuses, no ghost days.
• You are a fast learner who asks good questions and follows instructions carefully
• You are comfortable using a computer, browsing a website, and using basic online systems
• You have a quiet, distraction-free work environment for taking calls
• You are comfortable handling back-to-back calls during busy periods (summer weekends especially)

BONUS POINTS if you have:
• Previous call center, customer service, or phone-based customer support experience
• Experience handling orders, bookings, or reservations
• Experience with US-based small businesses

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???? WHAT YOU NEED TO KNOW ABOUT OUR BUSINESS

Our company: Friendly Party Rental L.L.C. — based in Minoa, NY 13116 (330 Costello Pkwy)
Phone: ---------- | Email: ----------
Website: ----------
Service area: Syracuse, Minoa, Cicero, Manlius, Liverpool, Fayetteville, Camillus, Baldwinsville, and all of Central New York

WHAT WE RENT (16 categories):
Tables & chairs | Tents (10x10 up to 40x100) | Bounce houses & inflatables | Linens & tablecloths | Dance floors & stages | Concession machines (popcorn, cotton candy, snow cone) | Yard games | Event lighting | Generators | Photobooths | Foam party machines | Inflatable movie screens | Heaters & fans | Beverage & food service equipment | Accessories | Wedding packages

OUR 3 PROMISES TO EVERY CUSTOMER:
1. Clean, event-ready equipment — everything is professionally cleaned and inspected before every rental
2. On-time delivery and pickup — we show up when we say we will
3. Safety first — all equipment meets commercial safety standards

KEY POLICIES YOU MUST KNOW:
• Deposits are NON-REFUNDABLE but customers get a 1-year raincheck
• Balance is due BEFORE delivery
• Order changes must be requested 48–72 hours before the event
• Setup time does NOT count against the rental period
• Bounce houses must stay plugged in the entire time (need a 20-amp outlet within 100 feet)
• Water slides need a garden hose connection nearby
• Park setups may need a PERMIT (customer's responsibility) and a GENERATOR (we rent them from $125)
• Tent rentals NEVER cancel for rain — the tent IS the rain protection
• Inflatables shut down in lightning or winds over 25 mph
• Booking is done online using the "Book by Date" calendar on our website

PRICING EXAMPLES:
Bounce houses start at $199 | Waterslides $250–$499 | Tents from ~$200 (10x10) to $1,500+ (40x80) | Generator rentals from $125
Wedding Package #1 (up to 30 guests): $345 | Package #3 (60-80 guests, most popular): $2,380 | Package #5 ( ---------- guests): $6,925

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???? HOW TO APPLY — REQUIRED STEP

To be considered for this position, you MUST complete our Virtual Assistant Hiring Test BEFORE we will review your application. This test is how we know you are serious, prepared, and actually read this posting.

???? HIRING TEST LINK: ----------

On that page, click "Virtual Assistant" to start the test. The test covers company knowledge, phone call scenarios, customer service judgment, and policy questions. It takes approximately 20–30 minutes to complete.

IMPORTANT: Applications submitted without a completed hiring test will NOT be reviewed. No exceptions. This is how we identify the best candidates.

When you submit your test, include your full name and the email address you used to apply on OnlineJobs.ph so we can match your application.

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? TIMELINE

We are interviewing NOW and want someone to start THIS MONDAY. We are moving fast. If you are the right person, submit your hiring test today and we will be in touch within 24 hours.

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???? TECHNICAL REQUIREMENTS

• Reliable, fast internet connection (required for web-based order system and phone calls)
• Working computer (Windows or Mac)
• Quiet workspace for taking calls — no background noise during customer calls
• Ability to use Google Chrome or similar browser
• Headset or good microphone/speaker setup for calls

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???? ABOUT WORKING WITH US

We are a small, family-owned business. We are not a big corporation. We treat our team well, we communicate clearly, and we expect the same from you. If you are good at this job, you will have stable, consistent hours and room to grow with us. We were burned by a previous hire who was not prepared and needed more training than they could handle. That is why we built a full hiring test and training program. We want someone who takes this seriously, learns fast, and becomes a key part of our team.

This role is 100% remote. You will work from home during US Eastern business hours.

We are offering $600/month to start for the right candidate.

SKILL REQUIREMENT
Email Support Phone Support Customer Service
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