Customer Service Specialist – eCommerce

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: TYPE OF WORK

Full Time

: WAGE / SALARY

4

: HOURS PER WEEK

40

: DATE UPDATED

Jun 12, 2026

JOB OVERVIEW

We are looking for a reliable, articulate, and customer-focused Customer Service Specialist to join our growing eCommerce team. In this role, you will be the frontline point of contact for our customers; scheduling deliveries, resolving order issues, and ensuring customer satisfaction. You will also work internally to monitor and escalate order issues as needed.

This is suited for someone who is self-driven, highly organized, and communicates with confidence and clarity in English.

================================================================

RESPONSIBILITIES

- Schedule and coordinate customer deliveries
- Respond to customer inquiries and resolve issues via chat, email, or ticket systems
- Monitor internal order workflows and flag discrepancies or delays
- Follow up on open cases to ensure timely resolution
- Collaborate with internal teams to resolve issues

================================================================

REQUIREMENTS

- Excellent spoken and written English
- Strong communication and interpersonal skills
- Good typing speed and accuracy
- Experience with at least one of the following platforms:

Shopify / Amazon Seller Central / Zendesk / Zoho Desk / Freshdesk /
Salesforce Service Cloud / HubSpot Service Hub / LiveAgent / Help Scout

================================================================

HOW TO APPLY

If you believe you are a strong fit, please submit ALL THREE of the following:

----------------------------------------------------------------

1. SPOKEN ENGLISH RECORDING

AUDIO Record yourself explaining why you are a good fit for the position that is clear & natural.
Submit it as a ---------- link.

----------------------------------------------------------------

2. PLATFORM EXPERIENCE

List which of the required platforms you have experience with and briefly
describe how you used each one.

----------------------------------------------------------------

3. WHY YOU ARE A GREAT FIT
In a short text, explain why you are the right person for this role.
================================================================

Applications that do not include all three components will not be considered.

SKILL REQUIREMENT

Email Support Phone Support Customer Service

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Customer Service Specialist – eCommerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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