Amazon Listing & Category Management Specialist with Customer Service Experience

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: TYPE OF WORK

Full Time

: WAGE / SALARY

5

: HOURS PER WEEK

39

: DATE UPDATED

Jun 12, 2026

JOB OVERVIEW

_________________________________________________________________________________________________
Applicant Location:
Applicant must be currently living in **Metro Manila or Cebu only**.
Applicants outside these locations will not be considered.
__________________________________________________________________________________________________
Experience:
Minimum of **2 years of straight, consecutive experience as an Amazon VA

Role Brief:
We are looking for an experienced Amazon Listing & Category Management VA to take ownership of a product category inside our storefront. This person will be responsible for improving listings, doing competitive research, optimizing visibility and conversion, and managing the category from top to bottom inside Seller Central. The goal is to help grow sales, improve listing quality, and keep the category organized, competitive, and well-managed.
This person needs to have:
• Strong Amazon listing creation and optimization skills
• Good knowledge of Amazon SEO and keyword research
• Ability to do competitive and market research
• Experience with FBA shipment and inventory coordination
• Strong understanding of variations, catalog management, and Seller Central operations
• Ability to monitor listing issues and solve problems proactively
• Good organization, follow-through, and attention to detail
• Ability to take ownership of a category and manage it independently

Amazon Customer Service Support
* Manage Amazon buyer messages professionally and within Amazon response time requirements.
* Handle refunds, returns, cancellations, damaged items, missing items, and “delivered but not received” cases.
* Make refund or replacement recommendations based on company SOPs.
* Prevent unnecessary escalations to A-to-Z claims or chargebacks.
* Handle A-to-Z claims, chargebacks, and disputes carefully to help protect seller metrics.
* Monitor negative feedback and product reviews.
* Assist with professional outreach and feedback removal requests when allowed by Amazon policy.
* Maintain a calm, professional, and customer-focused communication style.

SKILL REQUIREMENT

Amazon Seller Central Amazon

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Amazon Listing & Category Management Specialist with Customer Service Experience

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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