Office 365 & Remote IT Support VA

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TYPE OF WORK

Part Time

WAGE / SALARY

TBD

HOURS PER WEEK

10

DATE UPDATED

Jun 12, 2026

JOB OVERVIEW

CLOUDHAVEN IT SERVICES

Office 365 & Remote IT Support Virtual Assistant
Part-Time ? Full-Time Opportunity

CloudHaven IT Services is looking for a highly skilled Office 365 & Remote IT Support Virtual Assistant to join our growing team.

This is not an entry-level role.

We are looking for someone who has real experience supporting users, troubleshooting Microsoft 365 environments, and working independently within a managed services (MSP) or IT support environment.

Responsibilities:
• Microsoft 365 administration
• User onboarding and offboarding
• Outlook troubleshooting
• Exchange Online administration
• OneDrive and SharePoint support
• Password resets and account management
• Remote desktop support
• Documentation and SOP creation
• Ticket management and resolution
• General IT support

Requirements:
• Excellent written and spoken English
• Strong Microsoft 365 knowledge
• Experience with Exchange Online
• Experience supporting remote users
• Strong troubleshooting skills
• Ability to work independently
• Reliable internet and workstation

Preferred:
• MSP experience
• ConnectWise
• Ninja
• IT Glue
• Azure / Entra ID
• Active Directory

IMPORTANT APPLICATION INSTRUCTIONS

To prove that you have read this job description, your application MUST begin with:

"CLOUDHAVEN"

Applications that do not begin with CLOUDHAVEN will be automatically rejected.

In your application, please answer the following:

1. How many years of Microsoft 365 experience do you have?
2. Have you worked for an MSP? If yes, which one?
3. What is the most difficult Office 365 issue you have resolved?
4. What ticketing systems have you used?
5. What is your expected hourly rate?
6. Are you available during Australian Brisbane business hours?

Pay Rate:
To be discussed during interview.

Part-time initially with the opportunity to become full-time.

SKILL REQUIREMENT
Microsoft Dynamics 365 IT Network Troubleshooting
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