Executive Virtual Assistant for Stable, Growing Company (Long-Term)

Executive Virtual Assistant & Administrative Coordinator (Remote – Philippines)

## About Harris Plumbing Inc.:

Harris Plumbing Inc. is a fast-growing residential service plumbing company serving homeowners throughout York Region and Simcoe County, Ontario, Canada. Our mission is simple: provide exceptional customer service, expert workmanship, and an outstanding experience for every customer we serve.

We are building a company that homeowners trust, employees are proud to work for, and competitors respect. Our long-term vision is to become the leading residential service plumbing company in our market through operational excellence, outstanding customer service, and continuous improvement.

As we continue to grow, we are looking for an organized, detail-oriented, and proactive Executive Virtual Assistant to help support our leadership team and keep our operations running smoothly.

## Position Overview

This is a long-term remote position for someone who enjoys organization, communication, accountability, and helping a growing business succeed.

You will work directly with the owner and leadership team to coordinate administrative activities, support customer communications, assist with hiring processes, track important company information, and ensure follow-through on commitments made by tea ---------- mbers.

The ideal candidate is highly organized, professional, trustworthy, detail-oriented, and comfortable communicating with customers, employees, and management.

## Key Responsibilities

### Administrative & Executive Support

* Manage the owner's email inbox and calendar
* Schedule meetings, appointments, and reminders
* Organize digital files, documents, and records
* Assist with data entry and administrative projects
* Draft professional correspondence and internal communications
* Perform general secretary and administrative support duties

### Customer Service & Call Handling

* Answer incoming customer inquiries
* Route calls to the appropriate tea ---------- mber when necessary
* Schedule service appointments when appropriate
* Follow up with customers regarding appointments and communications
* Maintain professionalism and a positive customer experience on every interaction

### Hiring & Recruitment Support

* Coordinate and schedule job interviews
* Communicate with applicants throughout the hiring process
* Track candidate status and interview progress
* Assist with maintaining recruitment records and documentation

### Collections & Accounts Follow-Up

* Contact commercial customers regarding outstanding invoices
* Follow up on overdue payments professionally and respectfully
* Document collection activities and payment commitments
* Escalate collection issues when necessary

### Online Reputation Management

* Monitor incoming customer reviews
* Draft and publish responses to Google reviews
* Escalate sensitive customer concerns when appropriate
* Help maintain a strong online reputation for the company

### Meeting Coordination & Accountability

* Attend virtual management and tea ---------- etings
* Take detailed meeting notes
* Document commitments, action items, and deadlines
* Follow up with tea ---------- mbers regarding outstanding responsibilities
* Help ensure accountability and follow-through across the organization

### Record Keeping & Administrative Tracking

* Organize and maintain vehicle maintenance records and receipts
* Track recurring administrative requirements and deadlines
* Maintain internal spreadsheets and reporting documents
* Support management with special projects and process improvements

## Qualifications

### Required
* Excellence with Microsoft Excel and Microsoft Word, Microsoft OneDrive
* Excellence scheduling appointments
* Experience with collections or accounts receivable follow-up
* Experience supporting small businesses or service companies
* Familiarity with CRM or field service software

## What Success Looks Like

The successful candidate will help create organization, accountability, and consistency throughout the company. You will become a trusted member of the team who helps leadership stay focused, ensures commitments are followed through on, and contributes to the growth of a company with ambitious long-term goals.

## Compensation & Schedule

* Remote work from the Philippines
* Full-time position preferred
* Competitive compensation based on experience
* Long-term growth opportunity with a stable and growing company

## How to Apply

Please submit:

1. Your resume
2. A brief introduction about yourself
3. A short voice recording (1–2 minutes) introducing yourself in English
4. Details of your previous virtual assistant or administrative experience
5. Your internet speed test results
6. Your expected monthly compensation

We look forward to meeting organized, proactive professionals who want to grow with our team and contribute to building one of the leading residential service plumbing companies in Ontario.nt spoken and written English

* Strong organizational and time-management skills
* High attention to detail
* Professional phone and customer service skills
* Ability to handle confidential information with discretion
* Strong follow-up and accountability mindset
* Reliable high-speed internet connection
* Quiet and professional work environment
* Proficiency with Microsoft Office and Google Workspace

### Preferred

* Previous experience as a Virtual Assistant, Executive Assistant, Administrative Assistant, or Customer Service Representative
* Experience performing outbound calling