Klaviyo Expert - Email Marketing Technician & Quality Assurance (E-Commerce)

Summary
Klaviyo Expert who owns the technical execution and the final quality gate for retention marketing (email, WhatsApp, signup forms) across e-commerce client accounts in the DACH region.

About us
The Marketing Collective is a boutique done-for-you retention marketing agency for German-speaking e-commerce brands. We run Klaviyo email programs, WhatsApp campaigns (Chatarmin/Charles), and data-driven segmentation across multiple client accounts.

Every brand is served by a three-person pod: the Brand Manager writes the copy, the Designer designs the email, and you execute, QA, and ship it in Klaviyo. You are the final gate before anything reaches a customer. When it works, no one thinks about it. When it breaks, everyone does. That is why diligence and a love for detail matter more in this role than anywhere else.

What you'll do

Execution (the majority of the work)
- Set up campaigns in Klaviyo: segments and exclusions, UTM tracking, Smart Sending, promo code verification, campaign tagging
- Run our full 18-item pre-send QA checklist (links, buttons, mobile, dark mode, dynamic variables, file size, segments, send time) and schedule the send
- Build flows: triggers, flow and profile filters, conditional/trigger splits; QA with our checklist, set live, and review 24-48h after launch
- Implement, QA, and schedule WhatsApp campaigns in Chatarmin/Charles
- Own the technical setup and go-live of signup forms: end-to-end submission testing, GDPR/CAN-SPAM compliance (the Designer owns the visual build)
- Set up A/B tests, check functionality, document results
- Clone, QA, and schedule translated campaign versions
- Light email design in Klaviyo with our modular templates when needed (you do not own design)

Strategy and maintenance
- Create flow briefings that fully inform the Brand Manager (copy) and Designer (visual direction)
- Develop segmentation strategies along our frameworks (VIP, engagement, lifecycle, product affinity), e.g. for BFCM
- Analyze performance in Klaviyo, Google Analytics, and BI tools; make data-driven recommendations
- Weekly Klaviyo monitor checks and monthly health checks for every client: deliverability, list hygiene, suppression, integration errors

Coordination
- Daily ClickUp check-ins; Slack communication with the team and in client channels
- Give the Designer feedback on asset quality; create and update SOPs

The standard we hold
- 100% pre-send QA completion: the checklist runs in full, every time, no exceptions
- Zero critical QA misses per month (broken links, wrong promo codes, missing unsubscribe link, wrong segment, broken mobile rendering, blank dynamic variables)
- 95%+ on-time sends
- When a mistake happens, you own it, document the root cause, and facilitate a process update so it does not happen twice

What you bring
- 2-3+ years in digital marketing, ideally e-commerce
- 1-2+ years hands-on Klaviyo: building flows, running campaigns, managing multiple accounts
- Extreme attention to detail with excellent follow-through - the single most important trait for this role
- Strong technical judgement in Klaviyo: flow logic, Smart Sending vs Smart Send Time, deliverability, segmentation
- Comfortable working in German-language accounts and QA-ing translated copy against the copy doc (native German NOT required; we work with AI tools and client confirmation)
- Well-versed in GDPR and CAN-SPAM
- Proactive and self-managed: you run a portfolio of accounts with minimal supervision (you start at 2-3 accounts and ramp to 8-10)
- Full-time availability (40 hrs/week) with working-hour overlap with European (CET) business hours

Nice to have
- Chatarmin/Charles, Shopify, Google Analytics
- Figma or Canva for light email design
- AI tools for QA, briefings, and translation
- KnoCommerce, Decify, Typeform (surveys); Sendtric (countdown timers)

Why work with us
- Long-term role: our tea ---------- mbers have been with us for years
- Clear growth path from technical execution to strategic ownership (segment definitions, flow logic, account-level calls)
- Supportive remote team with clear systems and SOPs, experienced and empathetic leadership
- No hustle culture: if you are good at your job, 8 hours a day, 5 days a week is enough to do exceptional work - and we hire ahead so it stays that way

Project details
- Contract: Full-time, long-term (40 hrs/week)
- Experience level: Intermediate to Expert
- Remote: Yes
- Start: ASAP

How to apply (required)
Please include:
- A brief summary of your Klaviyo experience: accounts you've managed, flows you've built, and the QA process you follow before a send
- 2-3 examples of Klaviyo work you executed yourself (flows, campaigns, or signup forms; screenshots or links)
- A short Loom video (2-3 minutes) on why you're a good fit for this specific role
- Weekly availability and preferred working hours
- Rate expectations
- Bonus: name one thing you always check right before scheduling a campaign that most people forget (and to prove you read the whole thing).