Technical Support Specialist (GHL Expert)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: WAGE / SALARY

$2,000-$3,000 AUD P/M (Exp. Based)

: HOURS PER WEEK

40

: DATE UPDATED

Jun 11, 2026

JOB OVERVIEW

Job Description: Technical Support Specialist (Independent Contractor)

Engagement Type: Independent Contractor
Work Schedule: 20-40 hours per week
Flexible hours with some overlap during AEST business hours for real-time collaboration (8am - 4pm AEST)

Who We Are
Pipereply is a fast-growing Software-With-A-Service (SWaS) company working exclusively with Australian solar and trade businesses.

We help our clients automate operations, streamline customer communication, and integrate the tools that power their business, all through a highly customised CRM platform built on Go High Level (GHL), enhanced with custom automations, API integrations, and AI assistants.

We’re a remote-first team with a relaxed, no-BS culture. We set clear targets, maintain high standards, and value long-term relationships with both clients and teammates.

Our mission is simple:
Help Australian solar and trade companies scale more efficiently by combining automation, AI, and integrations to give them a competitive edge.

About the Role
We’re hiring a Technical Support Specialist with a developer’s mindset - someone who doesn’t just log problems but digs in, traces issues to the source, and understands cause and effect.

You’ll be the first line of technical support for our growing CRM and automation platform. Expect to troubleshoot workflow bugs, integration failures, form logic quirks, and the occasional edge case that requires real debugging skills.

At Pipereply, we want proactive problem-solvers who use AI as a tool, not a crutch. If your instinct is to let AI do all the thinking, this is not the role for you.

We’re Looking for People Who:
- Combine AI with independent critical thinking
- Understand the limits and risks of AI tools
- Always cross-check AI output before acting
- Spot the subtle problems AI might miss
- Have experience with OpenAI or Anthropic (bonus), but above all, think clearly and logically

Key Responsibilities:
- Provide technical support for Go High Level (GHL): workflows, automations, integrations, and user-facing glitches
- Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
- Configure, test, and refine automations, triggers, forms, and custom workflows
- Collaborate with internal development and implementation teams to escalate bugs and contribute to solutions
- Test and verify updates before release - propose improvements, not just quick fixes
- Maintain internal documentation and contribute to our knowledge base
- Suggest platform performance and UX improvements based on real-world insights

Required Skills & Qualifications:
- Minimum 2+ years hands-on experience with Go High Level (GHL) - support, automation, or technical configuration
- Developer’s mindset - able to debug, trace logic, and reverse-engineer automation failures
- 2+ years in a technical support or SaaS/CRM environment
- Strong written English for clear client communication
- Comfortable working with Twilio, Jira, Confluence, Google Workspace, and Slack
- Self-starter who digs into problems without waiting for step-by-step instructions

Work Arrangement & Expectations:
- 100% Remote role
- Must be available during core AEST hours for collaboration and daily stand-ups
- Independent contractor engagement (not an employee role)
- Disclose any other ongoing roles or clients
- Must reflect this engagement on LinkedIn (as an Independent Contractor)

How to Apply (Read Carefully)
To help us identify serious candidates who pay attention to detail:
Apply here via ---------- AND complete this short application form: ---------- /widget/survey/qyJWTwBa93Yvp1r0Neql

Important: Only applicants who follow the instructions above and meet the minimum GHL experience requirements (2+ years) will be considered.

SKILL REQUIREMENT

Communication Creative Problem Solving GoHighLevel

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0527
Total Execution Time	0.0539

GET DATA

No GET data exists

MEMORY USAGE

1,512,872 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Technical-Support-Specialist-GHL-Expert-1666332

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0472 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1666332 LIMIT 1
0.0009	SELECT * FROM `employers` WHERE `employer_id` = 851710 LIMIT 1
0.0403	SELECT COUNT(DISTINCT t.id) as cnt FROM `t_thread` `t` INNER JOIN `t_message` `m` ON `t`.`id` = `m`.`thread_id` INNER JOIN `t_message_employer` `e` ON `m`.`id` = `e`.`message_id` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1666332 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-06-20',ej.date_added) duration_days, DATEDIFF('2026-06-20',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-06-20',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1666332'
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1666332
0.0007	`UPDATE employer_jobs SET hit_counts = '*Jun-11-2026=870Jun-12-2026=114Jun-13-2026=55*Jun-20-2026=1' WHERE job_id= '1666332'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Jun-2026=1040' WHERE job_id= '1666332'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1666332' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1666332
0.0016	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '851710' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1781966706
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Technical-Support-Specialist-GHL-Expert-1666332
csrf-token	1336d55c5904f9443d7cff4543c19b52

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
v2	Array ( [enabled] => 1 [url] => https://v2.stage.app.onlinejobs.ph [api_url] => https://v2.stage.api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.68
HTTP_DNT

Technical Support Specialist (GHL Expert)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?