Remote Customer Support Specialist (Night Shift)

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TYPE OF WORK

Full Time

WAGE / SALARY

5

HOURS PER WEEK

40

DATE UPDATED

Jun 11, 2026

JOB OVERVIEW

Are you an e-commerce customer service expert who loves solving problems, staying organized, and helping people? BuyBackTronics is looking for a proactive, high-energy Virtual Assistant to join our growing team.

About Us
BuyBackTronics is a fast-growing electronics buyback company in the US. We are laser-focused on making the trade-in process simple for our customers while providing world-class support. This is an entry-level role, but we treat it as a launchpad. Tea ---------- mbers who demonstrate strong performance, reliability, and initiative have a clear path to long-term employment and role advancement.

Shift & Schedule
- Hours: 40 hours per week (Full-Time)
- Schedule: 8:30 AM to 5:00 PM EST (Graveyard Shift: Approx. 8:30 PM to 5:00 AM PHT)
- Punctuality: Must be reliably on time every single day.

Key Responsibilities

Customer Experience & Support:
- Provide timely, clear, and professional support to customers via both email and telephone.
- Confidently handle and resolve customer escalations with empathy, patience, and professionalism.
- Communicate complex transaction details in a detailed, clear, and concise manner.

Administration:
- Generate, verify, and manage customer shipping labels accurately.
- File, track, and follow up on insurance claims with shipping carriers (UPS, FedEx, USPS, etc.) for lost or damaged packages in transit.

Qualifications & Requirements
- Experience: Minimum 2+ years in an omni-channel customer service role (handling both live phone calls and ticketing systems/emails).
- Industry Edge: Previous experience in the consumer electronics, cell phone buyback, or e-commerce industry is a major plus.
- Communication: Exceptional verbal and written English skills with a clean, neutral accent for confident phone support.
- Software: High proficiency with Microsoft Excel/Google Sheets and modern Help Desk ticketing systems.
- Tech Setup: Must have a dedicated, quiet workspace free from background noise, a reliable high-speed internet connection, and a high-quality noise-canceling headset.

Who is the Perfect Fit?
- The Right Schedule: You genuinely enjoy working the US night shift and thrive in an EST time zone environment.
- The Right Mindset: You bring high energy, a proactive "can-do" attitude, and the resilience to adapt quickly on busy days.
- The Right Eye for Detail: You notice the little things, whether it's an incorrect shipping address or a missing claim document.

SKILL REQUIREMENT
Email Support Phone Support IT
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