Homecare Services Coordinator

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: TYPE OF WORK

Full Time

: SALARY

1000

: HOURS PER WEEK

45

: DATE UPDATED

Jul 6, 2026

JOB OVERVIEW

Comfort Keepers is a well-established, mission-driven home care agency serving seniors and older adults in the greater Virginia area.. We believe that every person has an inner spark — something age and illness cannot take away — and our job is to help keep it burning.
We are looking for a full-time remote Homecare Services Coordinator (HSC) based in the Philippines to join our team long-term. This is a high-responsibility, people-facing role. You will be on the phone every day with clients, families, and caregivers — and your work directly affects the quality of care our clients receive.

Compensation & Benefits
• $5–$7/hour depending on experience
• 45 hours per week
• Paid twice monthly — 1st and 15th of each month
• 13th Month Pay provided in accordance with Philippine law
• Retention bonus starting at $200 at every 6-month anniversary, with performance-based increases
• Room for advancement — as our team grows, we promote from within. High performers will have the opportunity to take on leadership roles managing our Philippines-based team
• Long-term position — we value loyalty and invest in people who invest in us

What You’ll Do
• Manage caregiver schedules in WellSky and ensure all client shifts are covered (training on WellSky provided)
• Handle call-offs, no-shows, and last-minute schedule changes quickly and calmly
• Answer inbound calls via RingCentral from caregivers, clients, and families
• Conduct intake calls with prospective clients — guide them with warmth, professionalism, and accurate information about our services
• Communicate shift assignments and schedule changes to caregivers and clients
• Identify and resolve scheduling conflicts using independent judgment
• Document all interactions and schedule notes accurately and completely
• Support general administrative tasks using Microsoft Office (Word, Excel, Outlook)
• Assist with caregiver onboarding and follow-up as needed

What We’re Looking For
Required:
• Excellent spoken and written English — you will be speaking with seniors and their families daily; this is a firm requirement, not a preference
• Minimum 2 years of experience in scheduling, healthcare administration, customer service, or a US-facing call center role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with RingCentral or similar VOIP systems
• Strong problem-solving skills and ability to stay calm under pressure
• Highly organized with outstanding attention to detail
• Reliable primary internet connection with a backup
• Quiet, professional home workspace
• Available to work overnight and shifting schedules including weekends and US holidays — see schedule details below
A Strong Plus:
• Experience with WellSky, ClearCare, or similar home care scheduling software
• Prior experience supporting a US-based home care, home health, or hospice agency

Schedule Details — Please Read Carefully
This role requires availability 7 days a week including US holidays. You will primarily rotate between Morning and Late shifts, with occasional Mid shifts.

Shift EST (US Time) Philippine Time
Morning 6:00am – 3:30pm 6:00pm – 3:30am
Mid (occasional) 9:00am – 6:30pm 9:00pm – 6:30am
Late / On-Call 2:00pm – 11:30pm 2:00am – 11:30am
You will primarily work Morning and Late shifts. This is overnight work by Philippine time. Do not apply if you are unable to work a shifting overnight schedule.

How to Apply
Send your application to ---------- with the subject line: HSC Application – Comfort Keepers Fredericksburg
Include all three of the following or your application will not be reviewed:
• Your updated resume
• A 1–2 minute voice or video recording introducing yourself and describing your scheduling or customer service experience
• Your written answer to this question: “It’s 8:45pm on a Tuesday. A caregiver calls to say they cannot make their overnight shift that starts at 10pm. What do you do?”

Thank you for you time. Look forward to meeting you!

SKILL REQUIREMENT

Creative Problem Solving Scheduling English Proficiency

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Homecare Services Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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