Operations Manager - Luxury Bed and Breakfast

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$6-$7 an hour

: HOURS PER WEEK

30

: DATE UPDATED

Jun 10, 2026

JOB OVERVIEW

We are a boutique, luxury bed and breakfast that offers an elevated guest experience with curated experiences and thoughtful, design-forward comfort. Rooted in family legacy and a passion for refined guest care, we have become a haven for travelers seeking warmth, beauty, and a truly personal touch. From chef-crafted breakfasts to intimate seasonal events and immersive cultural experiences, every detail is intentionally crafted to inspire connection, relaxation, and a sense of home. As we continue to grow, we’re building a team of individuals who care deeply about hospitality, excellence, and creating ---------- nts that feel unforgettable.

The Operations Manager will help develop, refine, and implement daily workflows, communication rhythm, guest experience systems, and marketing organization. This is not an administrative assistant role; it is a creator role.

The person in this position must be curious and proactive. While they are not onsite, they must be in-sync with onsite staff to build processes, create templates, implement systems, and maintain the rhythm across all tea ---------- mbers. This role requires someone who thinks like a systems builder, organizes like a project manager, communicates like a hospitality professional, and operates with a deep sense of ownership.

Core Responsibilities

1. Systems Building & Workflow Creation
You will build the operational infrastructure, including:
- Automated workflows that streamline coordination between tea ---------- mbers
- Checklists for Guest Experience, Housekeeping, Culinary support, and Events
- SOPs for check-ins, check-outs, room readiness, and breakfast coordination
- Templates for guest communication, team updates, and internal documentation
- A central digital hub where all documents, schedules, and SOPs live
- Improved systems for consistency, quality, and team alignment

2. Operational Coordination & Calendar Management
Build and maintain the master scheduling system for:
- Check-ins and check-outs
- Housekeeping and room turnovers
- Breakfast staffing
- Events and workshops
- Tea ---------- etings
Ensure all tea ---------- mbers always have correct, up-to-date schedules. Answer guest calls and ensure all requests are answered.

3. Communication & Documentation Development
- Create and automate standardized guest communication flows (pre-arrival, stay updates, checkout)
- Respond to guest reviews
- Draft agendas for weekly meetings, document, and track action items
- Write weekly internal updates for the team
- Coordinate directly with the onsite team to understand and surface opportunities for improvement
- Produce templates for event communication, vendor coordination, and internal notes
- You help maintain a smooth, polished communication experience across the business and communicate directly with customers.

4. Data Tracking, Reporting & Accountability Support
- Build the operations dashboard (weekly and monthly)
- Track occupancy, revenue, guest feedback trends, and team performance metrics
- Monitor progress toward monthly and quarterly goals
- Identify gaps and propose improvements
- Support light accountability by circulating reminders, deadlines, and summaries
- You create visibility into the health of the business.

SKILL REQUIREMENT

Workflow Customer Relationship Management AI Automation

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Operations Manager - Luxury Bed and Breakfast

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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