Customer Service & Sales Rep

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: TYPE OF WORK

Full Time

: SALARY

800

: HOURS PER WEEK

40

: DATE UPDATED

Jun 8, 2026

JOB OVERVIEW

Customer Service & Sales Representative

The fast-paced local office of an International Franchise has an opening for a Customer Service & Sales Representative. Our customers love us! We have high customer satisfaction scores (89% in 2026 and 86% in 2025) and over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship.

In this role you will handle communication with customers, Craftsmen, and third parties to schedule and follow up on appointments for home improvement services. Communication will occur through inbound and outbound phone calls, SMS, email, and the use of third-party lead generation services.

What You Will Receive
Earn competitive salary depending on your skills, experience, and availability
Bonus opportunity based on performance
Benefits - such as Paid Time Off (PTO)
Work from Home and collaborate virtually with other office staff and Craftsmen
Excellent training and support
Responsibilities
Working US business hours (Eastern Time), Monday through Friday.
Providing an excellent experience interacting with customers, Craftsmen, and other individuals via phone, email, SMS, and social media platforms
Making outbound phone calls to customers in response to online submissions for service, this also including returning voicemail messages
Advising customers on the benefits of using our company
Explaining details on estimates and invoices
Setting up appointments, changing schedules, following up on estimates, sending invoices, collecting payments, applying for permits, and more
Basic data entry - updating CRM database and spreadsheets
Participating in video meetings with other office tea ---------- mbers
Requirements
Strong Fluency in English (US) - speaking, reading and writing
Experience working in a Customer Service Role, 5+ years
General knowledge of US geography and culture
Strong telephone and written communication skills
Outgoing personality; enjoys working with people
Dedication to excellent customer service
Confident in selling over the phone
Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
Confident with typical office equipment and computer skills - especially Microsoft and Google Office apps
Experience handling customer payments
Preferred knowledge of US home repair services/light remodeling or US Home Services Industry

Work Environment Requirements
Dedicated, quiet working space (separate from other individuals at home)
You are required to use your own PC/laptop (Windows based).
A second monitor connected to your PC/laptop
Headset (noise cancelling) to connect to PC/laptop
Web camera for internal tea ---------- etings
Internet speed (>6 Mbps download, >3 Mbps upload speeds)
Willingness to install software on your computer (most applications are web-based but you may be required to install apps)

Check us out on the web at: ---------- .

What our Craftsmen say: ----------
What our owners say: ----------
What our customers say: ----------

SKILL REQUIREMENT

Sales Support English Speaking Customer Service

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Customer Service & Sales Rep

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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