CUSTOMER SERVICE VA (PHONE SUPPORT + REVIEW WORK) – Gym

Compensation
• $2.67 per hour base pay
• $275 biweekly base pay
• $50 biweekly reliability/compliance bonus
• $325 total possible biweekly
Reliability / Compliance Bonus
You receive the full $50 biweekly bonus only if all of the following are true for that pay period:
• no unapproved absences
• no missed scheduled shift
• no disappearing during shift
• no major SOP violation
• all assigned tasks completed by deadline
• no repeated lateness
• no missed phone calls
Schedule
Full-time — 51.5 hours per week
• Monday to Friday: 10:00 AM to 7:15 PM EST
• Saturday: 10:00 AM to 3:15 PM EST
Please apply only if you can work this exact schedule consistently.
About the Role
We are hiring a full-time Customer Service VA for Arsen’s Gym.
This role starts with inbound phone support and customer service. If you perform well, you will later be trained on tailgating camera footage review and other detail-heavy admin tasks.
This is not a general VA role.
This is a role for someone who is:
• easy to understand on the phone
• calm and professional with callers
• strong at following exact process
• detail-oriented with review work
• reliable and consistent
Phase 1 of the Role: Phone Support
At first, your main responsibilities will be:
• answering inbound calls for all gym locations
• helping prospects who are interested in joining
• guiding callers toward booking a tour
• explaining memberships, passes, and general gym policies
• routing billing, freeze, cancellation, and account-change issues correctly
• helping callers with basic GymMaster app and access questions
• handling trainer and job inquiry calls correctly
• documenting follow-up items clearly
Phase 2 of the Role: Tailgating Review and Admin Review Work
If you perform well in the phone role, you will later be trained on back-office review work, including:
• reviewing tailgating camera footage
• comparing footage against GymMaster account details
• checking reports and spreadsheet filters
• documenting what happened clearly
• helping determine whether a case should be marked:
o charge
o do not charge
o needs further review
This part of the role requires:
• strong attention to detail
• ability to follow a checklist exactly
• ability to document findings clearly
• ability to stay objective and not guess
You may also later help with structured admin review tasks such as timesheet and form review.
You Are a Good Fit If You:
• have clear spoken English
• have a minimal or neutral accent
• are easy for U.S. callers to understand
• can stay calm with upset or frustrated callers
• can follow SOPs exactly
• do not guess when unsure
• are detail-oriented
• are comfortable switching between calls and admin work
• want a long-term role
You Must Have
• excellent spoken and written English
• a quiet work environment
• stable internet
• a good headset and microphone
• a reliable computer
• customer service, phone support, or virtual assistant experience
• strong attention to detail
• willingness to learn structured review work
Important Rules of the Role
You will not be allowed to:
• take credit card, debit card, or bank details over the phone
• promise refunds, credits, waivers, or exceptions
• guess when unsure
• improvise policies
• ignore SOPs
• make decisions outside the approved process
What We Care About Most
We care most about:
• voice clarity
• minimal accent
• calm, professional communication
• instruction-following
• reliability
• judgment
• attention to detail
This role is a mix of customer communication and structured review work.
If you are strong on the phone but weak with detail, this role will not be a fit. If you are detail-oriented but difficult to understand on calls, this role will not be a fit.
How to Apply
We will only review applications that follow every instruction exactly.
Step 1
Go to our Instagram ----------
Find the current follower count.
Step 2
In the subject line of your application, or in the first line if subject line is not available, write:
[FOLLOWER COUNT] - [YOUR FULL NAME]
Example:
12345 - Maria Santos
Step 3
In the second line of your application, write exactly:
CALM. CLEAR. DIRECT.
Step 4
Send all of the following:
1. A 60-second audio recording introducing yourself and explaining your customer service or phone support experience
2. A 30-second audio recording reading this exact sentence:
“Thank you for calling Arsen’s Gym. I’d be happy to help you today. Let me guide you to the best next step.”
3. A screenshot of your internet speed
4. A screenshot or photo of your headset
5. A screenshot of your computer specs
6. Your current city and province
7. Your available hours in EST
8. A sentence confirming:
“I can work the full posted schedule.”
9. A sentence confirming:
“I understand the base pay is $2.67 per hour, which equals $275 biweekly base pay, plus a $50 biweekly bonus.”
Step 5
Answer these 5 questions in writing:
1. Why are you a good fit for a phone-based customer service role?
2. What do you do when you are not sure of the answer on a call?
3. How do you stay calm when a caller is upset?
4. Why would you be good at reviewing details carefully in a spreadsheet or camera-footage workflow?
5. Why are you looking for a long-term role?
Important
Applications that do not follow the instructions exactly will be ignored.
Hiring Process
Candidates who pass the application filter will move to:
• a Zoom interview
• a finalist practical video test
Final Note
We are looking for someone who can do both:
• speak clearly and professionally on calls
• handle structured, detail-heavy review work accurately
If that sounds like you, apply exactly as instructed.