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Collections Specialist - Overseas

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: TYPE OF WORK

Full Time

: WAGE / SALARY

n/a

: HOURS PER WEEK

40

: DATE UPDATED

Jun 8, 2026

JOB OVERVIEW

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POSITION SUMMARY

As a Collections Specialist, you will be responsible for maximizing cash flow and improving DSO. In order to be successful in this role, you should have excellent communication and negotiation skills, and a proven ability to work independently. The Collections Specialist will be expected to act as a liaison between our customers and the organization in a way that supports our mission to deliver an IT experience that clients love, making someone with a combination of collections and customer service experience an ideal candidate. We are looking for a motivated and reliable team player who can work efficiently and effectively, while maintaining accuracy, in a fast-paced environment.

The salary for this position is negotiable.

RESPONSIBILITIES

Maintain ownership of the AR Aging with respect to your assigned accounts
Responsible for inbound and daily outbound collection calls and communications with clients
Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries
Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters
Responsible meeting established performance metrics related to client outreach activity, including call and communication volume
Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts
Collaborate cross functionally to resolve customer disputes
Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments
Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues
Identify root causes and make recommendations for continuous improvement of AR and collections processes
Negotiate payment plans, when necessary
Prioritize proactive communications with customers to minimize losses associated with bad debt
Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution
Notify management of any financial risk identified
Make recommendations to put customers on credit hold
Make recommendations for bad debt write offs
Assist with cash flow forecasting
Maintain knowledge of applicable laws, regulations, and compliance standards
Meet deadlines communicated by management
Maintain accurate and detailed account notes and collection activity logs
Maintenance of records for auditing purposes
Assist with yearly audits
Additional projects and reporting, as needed

DESIRED SKILLSET/EXPERIENCE

Bachelor's Degree preferred
5+ years with cash apps and collections experience required
Microsoft Office application experience required
Intermediate to Proficient Excel skills required
NetSuite experience a plus
ConnectWise Manage experience a plus
Stripe experience a plus
Strong verbal and written communication skills and interpersonal skills required
Demonstrated ability to prioritize work and manage multiple projects concurrently
Attention to detail
Maintain strict confidentiality of sensitive client and company information.
Ability to work independently

This is a contractor position

SKILL REQUIREMENT

Collection Netsuite Accounting Software ConnectWise

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Job Post	Reporter	Rank	Reason	Date

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Sourcepass

Collections Specialist - Overseas

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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