Young Publisher

TECHNICAL ONBOARDING MANAGER - $900 P/M + BONUSES (UP TO $1,400 P/M)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$900 p/m (Twice a month via Wise)

: HOURS PER WEEK

38

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

JOB OVERVIEW

We are hiring a Technical Onboarding Manager (TOM).

Your job is to guide new clients through their first 48 hours inside the program. You remove confusion, fix tech issues, assign the right 1:1 Coach, and make sure clients are fully set up before strategy begins.

This is not a passive support role. You are responsible for structure, clarity, activation speed, and client confidence.

This is a client-facing role. You must be clear, confident, calm, and reliable.

Most of our clients are 45+ and not tech-savvy. Patience and strong communication are required.

BENEFITS

- Salary: $900 per month
- Payment: Twice a month via Wise. Always on time.
- Performance bonuses based on CSAT (client rating) and CSQ (coach rating)
- OTE: $1,050–$1,400/month
- Bonus tiers from $30–$100 per category (minimum 20 surveys / 20 handoffs per month)
- Fully remote, long-term role
- Clear scorecard and monthly reviews
- Career growth path (Senior TOM, Lead TOM, CSM)
- 4,000+ clients served since 2019

SCHEDULE

- 7.5 hours per day (Monday to Friday)
- No fixed shift required. You may work a straight or split shift.
- You must attend tea ---------- etings (usually 3pm CET)
- Work 7.5 total hours per day within the 8 AM ET to 2 AM ET coverage window, not across the entire window
- Confirm your preferred working hours during hiring
- Maintain a schedule that is sustainable long term

Consistently low energy or repeated mistakes caused by poor schedule management will be treated as performance issues.

RESPONSIBILITIES

- Run structured Activation Calls
- Fully activate every client within 48 hours. Activation means the client has access to Kajabi, Slack, the Client Master Sheet, AI tools (AVA & VERA), understands where everything is, has a Coach assigned, and has their Kickoff Call booked.
- Book Kickoff Call same day or next day
- Assign the correct 1:1 Coach based on phase, fluency, timezone, and availability
- Build authority for the assigned Coach so the client feels confident before strategy begins
- Ensure basic access or setup issues do not reach Coaches
- Update CRM immediately after each call
- Send clear handoff notes to Coaches
- Upload all call recordings
- Reply in #tech-support within 24 hours (weekdays)
- Onboard 20–25 clients per week. Activation Calls are structured and typically 30–45 minutes.
Some weeks are high-volume during promotions. Quality and clarity must remain strong under pressure.
- Keep your calendar accurate and available
- Proactively manage your calendar capacity and flag issues early
- Avoid repeated client-facing process errors

Main goal: Zero confusion for the client. No surprises for the Coach.

CORE STANDARDS

- 100% activation within 48 hours
- CSAT average 85%+
- No Kickoff Call no-shows
- Prevent basic technical escalations
- High CRM accuracy and immediate handoffs
- 24-hour Slack response time
- Reliable, consistent performance

REQUIREMENTS

- Strong customer support or onboarding experience
- C1 English or higher
- Calm with older or low-tech clients
- Comfortable repeating instructions clearly multiple times
- Follows SOPs and scripts closely
- Advanced Slack skills
- Comfortable with Kajabi, Google Drive, and Zoom
- Willing to learn basic creator tools
- Reliable internet, strong camera, proper lighting, and quiet workspace
- Strong schedule discipline

WE ARE NOT A FIT IF

- You are low energy or unclear
- You get frustrated with confused clients
- You cannot explain tech in simple words
- You struggle to follow structured processes
- You cannot consistently maintain agreed working hours
- You have poor camera, lighting, or internet setup

HOW TO APPLY

Fill in the form: ---------- /to/nI8lIXV4

In the Name field write: “TOM” + Your First and Last Name

Only shortlisted candidates will be contacted.

P.S. Once hired, you will be contracted under Social Influence Consulting LLC.

SKILL REQUIREMENT

Technical Support English Proficiency Onboarding

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0932
Total Execution Time	0.0945

GET DATA

No GET data exists

MEMORY USAGE

1,543,816 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/TECHNICAL-ONBOARDING-MANAGER-900-PM-BONUSES-UP-TO-1400-PM-1663635

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0864 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1663635 LIMIT 1
0.0028	SELECT * FROM `employers` WHERE `employer_id` = 379590 LIMIT 1
0.0013	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1663635 AND `misc`.`id` IS NULL
0.0010	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-07',ej.date_added) duration_days, DATEDIFF('2026-08-07',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-07',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1663635'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1663635
0.0007	`UPDATE employer_jobs SET hit_counts = '*Jun-08-2026=380Jun-09-2026=38Jul-21-2026=408Jul-22-2026=427Jul-23-2026=342Jul-24-2026=256Jul-25-2026=30Jul-26-2026=15Jul-27-2026=314Jul-28-2026=294Jul-29-2026=240Jul-30-2026=698Jul-31-2026=791Aug-01-2026=41Aug-02-2026=7Aug-04-2026=1**Aug-07-2026=1' WHERE job_id= '1663635'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=418Jul-2026=3814**Aug-2026=50' WHERE job_id= '1663635'`
0.0014	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1663635' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1663635
0.0762	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '379590' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786081578
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/TECHNICAL-ONBOARDING-MANAGER-900-PM-BONUSES-UP-TO-1400-PM-1663635
csrf-token	076d5cb8a60f7736acff9f5fd7a3fd84

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

Young Publisher

TECHNICAL ONBOARDING MANAGER - $900 P/M + BONUSES (UP TO $1,400 P/M)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?