Dispute Manager – Fashion Dropshipping E-commerce

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: TYPE OF WORK

Full Time

: SALARY

N/A

: HOURS PER WEEK

TBD

: DATE UPDATED

Jun 6, 2026

JOB OVERVIEW

About the Role:
We run multiple fast-growing e-commerce stores, and we are looking for a highly experienced Dispute Manager. We need someone who knows exactly how to fight chargebacks, win them, and keep our payment gateways safe. We only process credit cards. We DO NOT use PayPal.

Experience working with fashion e-commerce brands is highly preferred. If you know how to handle the specific types of disputes that happen in the fashion niche, you will be at the top of our list.

What You'll Do:

Manage and fight credit card chargebacks daily across platforms like Stripe and Shopify Payments.

Put together strong evidence (tracking info, customer emails, policies) to win "Not Received" and "Not As Described" cases.

Keep our overall dispute rates as low as possible.

Application Questions (Answer these in your message):

Which credit card payment gateways are you most experienced with? What is your CC win rate?

Walk me through exactly how you fight a "Product Not Received" chargeback. What proof do you send?

Do you have experience handling customer support or disputes for fashion e-commerce stores? Share details.

What is the maximum number of disputes you have successfully handled in a single day?

Why are you the right expert for this job?

How to Apply:
Start your application with the words "DISPUTE EXPERT" so we know you pay attention to details, and include your answers to the 5 questions above.

SKILL REQUIREMENT

Shopify

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Dispute Manager – Fashion Dropshipping E-commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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