[Long Term, Stable] Customer Success Specialist

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$800-900 / month

: HOURS PER WEEK

40

: DATE UPDATED

Jun 5, 2026

JOB OVERVIEW

Hours: 5 days a week, including Saturday & Sunday, 8am–4pm EST
Location: Philippines — Remote

About RingRadar
RingRadar is one of the fastest-growing event management software companies for horse shows in America. Designed to simplify and streamline horse show operations, RingRadar allows competitors to easily enter events, pay online, and view real-time schedules and results. On the backend, event organizers can manage every aspect of the competition, including setting up the event, organizing schedules, inputting results, and handling finances — all in one easy-to-use, web-based platform. Our mission is to make horse shows stress-free for organizers, participants, and spectators alike.

Job Overview
We're seeking a dedicated and resourceful Customer Support Specialist to provide exceptional support to our show managers and riders during their events. As the first point of contact for users, you'll help troubleshoot issues, answer questions, and ensure a smooth experience for everyone using RingRadar.

This role will primarily support RingRadar, but because we also have another software product, we may also ask you to assist with similar customer support, QA, documentation, or operational tasks for the sister software product from time to time.

The role requires availability 5 days per week, including Saturday and Sunday, from 8am–4pm EST, as show schedules often demand immediate assistance.

Key Responsibilities
On-Call Support: Be readily available to respond to customer inquiries during on-call hours. Requests may vary depending on the weekend's events.
Customer Assistance: Provide top-notch phone and chat support to show managers and riders, helping them navigate the RingRadar platform.
Account Management: Reaching out to and managing relationships with key customers.
Demo Calls: Conduct demo calls with potential customers who have requested a demo, typically a few per week.
Troubleshooting: Quickly identify and resolve technical issues or escalate them to the appropriate team if needed.
Proactive Problem-Solving: Assist users in real time with challenges like live results, membership management, or rider queries to keep their events running smoothly.
Documentation: Maintain clear, concise records of customer interactions, recurring issues, and resolutions for team visibility.
User Training: Guide customers on best practices for using the platform, helping to reduce recurring questions or concerns.
Testing and QA: Help the dev team test new features and product releases.
Additional Support: Also assist with similar customer support, QA, documentation, or operations tasks for our sister software company.

Qualifications
Customer Service Experience: 1+ year of experience in customer support, preferably in tech or software.
Tech Savvy: Comfortable learning new software platforms and troubleshooting tech issues over the phone.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
Problem-Solving Ability: Resourceful and quick-thinking in resolving customer concerns under time-sensitive circumstances.
Empathy & Patience: A calm and understanding demeanor when dealing with stressed users.
Availability: Ability to work 5 days per week, including Saturday and Sunday, on-call from 8am–4pm EST.
Comfort with Demo Calls: Comfortable conducting demo calls with potential customers (typically a few per week).

Bonus Qualifications
Familiarity with the equestrian or horse show industry.
Experience using CRM or ticketing systems to manage customer inquiries.
Prior work with live event support or time-sensitive software applications.

Why Join RingRadar?
Opportunity to be part of a fast-growing, industry-transforming company.
Work remotely while making a direct impact on horse shows across the country.
Collaborate with a passionate, dedicated team that values innovation and customer success.

To Apply
Please fill out this form: ----------

SKILL REQUIREMENT

Customer Support Phone Support SaaS

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[Long Term, Stable] Customer Success Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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