Technical Support Specialist (OPEN TO FRESH GRADS)

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$4

: HOURS PER WEEK

40

: DATE UPDATED

Jun 5, 2026

JOB OVERVIEW

About the Position:
We are looking for a motivated and tech-savvy Technical Support Specialist who is eager to learn, solve problems, and deliver exceptional customer support.

This role is ideal for someone who enjoys technology, troubleshooting issues, and helping customers succeed. Rather than relying on scripted responses, you'll take the time to understand each customer's unique business, goals, and challenges to provide thoughtful, personalized solutions.

You'll work closely with customers and internal teams to resolve issues, improve the customer experience, and contribute to the success of a fast-growing technology company. We are seeking someone who is curious, detail-oriented, adaptable, and comfortable working in a dynamic startup environment.

Key Responsibilities:
- Respond to customer inquiries promptly with professional, friendly, and solution-focused communication
- Troubleshoot and resolve technical and product-related issues
- Create, track, and manage support tickets in Jira, escalating issues to the appropriate teams when necessary
- Review customer history and business context to provide informed and relevant support
- Deliver personalized assistance tailored to each customer's needs rather than relying on canned responses
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Continuously learn about the product and stay updated on new features and processes

Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (Fresh graduates are encouraged to apply) is REQUIRED
- Proficiency in HTML, CSS, JavaScript, or other web development technologies is REQUIRED
- Excellent English communication skills, both written and verbal is REQUIRED
- Strong analytical thinking and problem-solving abilities
- High attention to detail and organizational skills
- Ability to communicate naturally and adapt to different customer situations
- Positive attitude, willingness to learn, and eagerness to develop technical expertise
- Customer-focused mindset with genuine curiosity and empathy
- Previous customer support or technical support experience
- Experience working with Shopify or eCommerce platforms
- Familiarity with CRM, helpdesk, or ticketing systems
- Experience working in SaaS or technology-focused environments

Work Setup
- Fully remote / work-from-home
- Full-time position
- 8 hours per day
- 5 working days per week (with an option to work 6 days if preferred)
- Long-term career growth opportunities

To Apply, please send a WORKING LINK of your CV/Resume.

SKILL REQUIREMENT

Technical Support CSS HTML

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Technical Support Specialist (OPEN TO FRESH GRADS)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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