Jewelry Operations Team Lead

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

1000USD to 1200USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 10, 2026

JOB OVERVIEW

About the role
We are looking for an experienced JOC Lead to oversee and lead our JOC team. You will own the standards, workflow, and performance of the back-office operation, making sure every order moves smoothly from client handoff through to delivery, while developing the team to deliver consistently.

What you'll do
- Lead, supervise, and develop the JOC team, setting clear standards and daily priorities.
- Own the backend workflow end to end, from client handoff through design, production, and delivery.
- Set and monitor service standards and KPIs, and hold the team accountable to them.
- Coach tea ---------- mbers, run performance reviews, and support training and onboarding.
- Catch issues and bottlenecks early and resolve escalations before they reach the client.
- Coordinate closely with Client Advisors, design (3D/CAD), and production teams.
- Track team performance and report on progress, risks, and improvements.
- Identify and drive process improvements that make the operation faster and more reliable.

What we're looking for
- Proven experience leading a back-office, operations, or coordination team (several years in a lead or supervisory role).
- Strong people leadership: able to coach, hold accountable, and develop a remote team.
- Excellent organization, attention to detail, and follow-through.
- Excellent written and spoken English and clear, professional communication.
- Comfortable owning KPIs, workflows, and performance management.
- Experience with remote collaboration tools in a fast-paced, deadline-driven environment.
- Jewelry, e-commerce, or custom-order operations experience is a strong plus.
- Available 10:00 AM to 7:00 PM PST, including weekends (this follows US business hours).

Schedule and setup
- Full-time, 100% remote (Philippines).
- 10:00 AM to 7:00 PM PST, including weekends (follows US business hours).
- Requires reliable internet and a quiet, dedicated workspace.

SKILL REQUIREMENT

Sales Management Leadership Sales

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0275
Total Execution Time	0.0288

GET DATA

No GET data exists

MEMORY USAGE

1,495,432 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Jewelry-Operations-Team-Lead-1661441

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0198 seconds) (Hide)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `employer_jobs` WHERE `job_id` = 1661441 LIMIT 1
0.0015	SELECT * FROM `employers` WHERE `employer_id` = 871187 LIMIT 1
0.0014	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1661441 AND `misc`.`id` IS NULL
0.0010	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-14',ej.date_added) duration_days, DATEDIFF('2026-07-14',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-14',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1661441'
0.0013	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1661441
0.0013	UPDATE employer_jobs SET hit_counts = '*Jun-04-2026=392Jun-05-2026=27Jun-06-2026=9Jun-07-2026=6Jun-08-2026=12Jun-09-2026=7Jun-10-2026=7Jun-11-2026=4Jun-12-2026=4Jun-13-2026=4Jun-14-2026=2Jun-16-2026=8Jun-17-2026=3Jun-18-2026=3Jun-19-2026=3Jun-20-2026=2Jun-21-2026=1Jun-22-2026=2Jun-23-2026=2Jun-24-2026=3Jun-25-2026=1Jun-26-2026=459Jun-27-2026=28Jun-28-2026=22Jun-29-2026=28Jun-30-2026=8Jul-01-2026=15Jul-02-2026=31Jul-03-2026=5Jul-04-2026=4Jul-05-2026=7Jul-06-2026=14Jul-07-2026=16Jul-08-2026=7Jul-09-2026=14Jul-10-2026=286Jul-11-2026=165Jul-13-2026=1**Jul-14-2026=1' WHERE job_id= '1661441'
0.0012	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=1047*Jul-2026=566' WHERE job_id= '1661441'`
0.0014	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1661441' AND status LIKE 'sent%' ORDER BY id DESC`
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1661441
0.0060	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '871187' AND `date_added` >= '2022-06-08'
0.0011	`select * from teasers`
0.0008	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1784000467
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Jewelry-Operations-Team-Lead-1661441
csrf-token	2afda41c0e3440fc8314838154efd918

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.67
HTTP_DNT

Jewelry Operations Team Lead

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?