Technical Support Specialist - Shopify App (OPEN TO FRESH GRADS ONLY)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: WAGE / SALARY

$4

: HOURS PER WEEK

40

: DATE UPDATED

Jun 3, 2026

JOB OVERVIEW

Are you passionate about technology and helping customers solve problems?

We’re looking for a Technical Support Specialist to join a growing SaaS company that serves Shopify and eCommerce businesses around the globe.

In this role, you’ll assist customers with technical inquiries, troubleshoot platform issues, and help ensure they have a seamless experience using our software.

Why Join Us?
- 100% remote work environment
- Long-term career opportunity with a stable and growing company
- Gain exposure to SaaS products and the eCommerce industry
- Collaborate with international clients and online businesses
- Clear opportunities for career growth into advanced technical, product, or leadership roles
- Continuous learning in a dynamic, fast-paced environment

Qualifications:
- Working knowledge of HTML, CSS, or JavaScript is REQUIRED.
- Excellent English communication skills, both written and verbal is REQUIRED.
- Experience with Shopify or other eCommerce platforms
- Previous experience in customer service or technical support
- Strong analytical, troubleshooting, and problem-solving abilities
- Comfortable learning and navigating technical platforms and tools
- Ability to multitask and manage priorities effectively
- Familiarity with Zendesk or similar customer support software
- Previous exposure to SaaS products or environments

Key Responsibilities:
- Handle customer inquiries through email and support ticket systems
- Investigate and troubleshoot technical issues while providing effective solutions
- Escalate advanced or complex cases to the appropriate technical teams
- Partner with internal departments to address product-related concerns
- Develop a strong understanding of the platform and its features
- Deliver professional, accurate, and customer-focused support

Work Arrangement
- Full-time remote position
- Five working days per week
- Eight-hour shifts

Who We’re Looking For:

We value individuals who take initiative, pay close attention to detail, and enjoy solving challenges independently. The ideal candidate is resourceful, proactive, and committed to providing exceptional customer support.

How to Apply
Interested candidates should submit a working link to their CV/Resume.

We look forward to hearing from you!

SKILL REQUIREMENT

Technical Support CSS HTML

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Job Post	Reporter	Rank	Reason	Date

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Technical Support Specialist - Shopify App (OPEN TO FRESH GRADS ONLY)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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