Operations Coordinator (Virtual Assistant) – BK/Cleaning VA Experience REQUIRED

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$1000/month

: HOURS PER WEEK

43

: DATE UPDATED

Jun 2, 2026

JOB OVERVIEW

About Us
We are a residential & commercial cleaning company in Canada. We’re looking for a long-term, full-time Virtual Assistant to become the operations manager of our office: manage the schedule, talk to customers, and keep everything organized.

You will
- Answer customer messages (email, SMS, calls) during Canadian business hours
- Collect job details (address, size, type of clean, date, frequency)
- Build and update the schedule in BookingKoala
- Send quotes using our price list and follow up until customer d ----------
- Confirm jobs with clients and cleaners; handle reschedules/cancellations
- Send invoices, record payments, and follow up on failed/late payments
- Communicate with and help hire cleaners
- Prepare a simple end-of-day report (leads, bookings, completed jobs, issues)

How you work (this matters most):
- You can handle a fast-paced environment with calls, messages, and schedule changes coming in at the same time.
- You think ahead and solve problems without waiting to be told every tiny step.
- You are resourceful: if you don’t know something, you look for the answer (SOPs, BookingKoala help, Google) before asking.
- You take ownership: if something is unclear or broken, you flag it and propose a solution instead of ignoring it.
- You like being useful you are not just “online,” you are actually making the owner’s life easier every day.

If you need to be micromanaged or told what to do every hour, this role is not a fit.

Requirements
- Direct experience using BookingKoala for a cleaning or home-service business (non?negotiable)
- If you have not used BookingKoala before, please do not apply.
- Excellent written and spoken English
- Previous experience as VA / scheduler / customer support (cleaning, home services, or trades is a BIG plus)
- Fast, reliable internet and backup power/data plan
- Comfortable working 8 hours/day in Canada time (EST / PST – we’ll confirm)
- Detail-oriented, reliable, and enjoys taking ownership

---

HOW TO APPLY
(If you do not follow ALL steps, your application will not be reviewed.)

Use this exact subject line:
"I've used BK before"

Attach / include:

1. Voice recording (1–2 minutes)
- Introduce yourself
- Briefly explain your experience with cleaning companies

2. In your message, answer in bullet points:

a) Your relevant experience
- List your roles related to cleaning / home services / scheduling
- Include company names and dates

b) Tools you’ve used
- CRMs / scheduling tools (e.g. BookingKoala, GHL, HubSpot, etc.)
- Customer service tools (phone systems, SMS tools, email platforms)

c) Your available working hours in PH time

d) Your BookingKoala experience (be specific)
- How long you have used BookingKoala

Only candidates who clearly demonstrate real BookingKoala experience and pervious cleaning company work experience and can follow the instructions above will be considered.

SKILL REQUIREMENT

Customer Support Appointment Setting Virtual Assistant

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Operations Coordinator (Virtual Assistant) – BK/Cleaning VA Experience REQUIRED

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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