Customer Success Manager — SaaS Onboarding & Customer Coaching

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$1,500 – $1,800 USD

: HOURS PER WEEK

40

: DATE UPDATED

Jun 2, 2026

JOB OVERVIEW

About WooSender
WooSender is an AI-powered sales and customer communication platform that helps businesses automate lead follow-up, appointment booking, and customer engagement through SMS, email, live chat, and AI phone calls.
We help small and medium-sized businesses — including marketing agencies and sales teams — respond faster, follow up with leads, book more appointments, and scale their sales process using automation and AI.
We're growing fast, and we're hiring a Senior Customer Success Manager to take ownership of customer onboarding, adoption, and long-term success.

About the Role
This is a senior, strategic role — not customer support, not ticket-handling, not a generalist VA position.
You will work directly with US business owners, sales teams, and marketing teams to onboard them onto WooSender, coach them through implementation, and help them get measurable results from the platform. You will own a portfolio of customers from kickoff through long-term success.
The right person for this role has 5+ years of in-house SaaS Customer Success, Onboarding, Implementation, or Account Management experience. You're comfortable leading Zoom calls with decision-makers, building implementation plans, and holding customers accountable to their own goals.

What You'll Be Doing

Lead onboarding calls and help new customers launch successfully on WooSender
Create clear implementation plans and guide customers through setup
Train customers on the platform — SMS, email, live chat, AI calls, CRM, and automation workflows
Conduct strategy and coaching calls to help customers improve their results
Monitor customer adoption, engagement, and progress against success milestones
Proactively identify customers who are stuck or at-risk — and get them back on track
Follow up consistently to ensure customers complete action items
Build strong relationships and act as a trusted advisor
Share customer feedback with internal teams to help improve the product
Help reduce churn and increase customer lifetime value
Contribute to customer success playbooks, training materials, and SOPs

What We're Looking For
Must-Have

5+ years of in-house Customer Success, Onboarding, Implementation, or Account Management experience at a SaaS company
Excellent verbal and written English
Comfortable leading Zoom calls with US business owners and decision-makers
Highly organized — able to manage multiple customers at different stages of onboarding
Proactive, not reactive — you reach out before customers ask for help
Comfortable challenging customers and holding them accountable to implementation plans
Able to work US business hours
Reliable high-speed internet and backup power

Strongly Preferred

Experience with CRM platforms like HubSpot, GoHighLevel, Intercom, Zendesk, Salesforce, or Pipedrive
Experience with marketing automation, sales automation, or AI tools
Worked with small business owners, marketing agencies, or sales teams
Background writing customer-facing documentation, SOPs, or training materials
Strong understanding of activation, adoption, retention, and churn metrics

What Success Looks Like
In this role, you'll be measured on outcomes — not hours logged.
Success means:

Customers launch successfully within their first 30 days
Customers actively use the platform and complete implementation steps
Customers achieve measurable outcomes — faster lead response, more booked appointments, better follow-up
Customers renew and stay engaged long term
Retention and satisfaction metrics improve over time

Why Join WooSender

Fully remote with a clear, outcome-focused team
Work with a growing AI/SaaS company shaping how SMBs handle lead follow-up
Real ownership of customer outcomes — no micromanagement
Direct collaboration with leadership
Long-term, stable employment for the right person
Meaningful role with direct customer impact

How to Apply
Reply to this posting with the subject line: "CS Manager: [Your Favorite City]"
For example: "CS Manager: Cebu" or "CS Manager: Singapore"
In your message, include:

Your most recent resume (link or attachment)
Brief answers to these three questions (1–2 sentences each):

How many years of in-house SaaS Customer Success experience do you have, and at which companies?
Which SaaS platforms or CRMs have you worked with (e.g., HubSpot, GoHighLevel, Intercom)?
What time zone are you currently working in, and are you available for US business hours?

We'll review applications within 5 business days. Strong matches will be invited to a short next step.
Applications using the standard OnlineJobs.ph cover letter template will not be reviewed.

SKILL REQUIREMENT

CRM Coaching SaaS

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Customer Success Manager — SaaS Onboarding & Customer Coaching

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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