Technical Support Specialist - Shopify App (OPEN TO FRESH GRADUATES)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: WAGE / SALARY

$4 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Jun 11, 2026

JOB OVERVIEW

We are seeking a motivated and tech-savvy Technical Support Specialist to assist customers with product-related questions, resolve technical issues, and ensure a positive support experience.

This position is ideal for individuals who enjoy troubleshooting, working with technology, and helping customers succeed.

Why Work With Us?
- Fully remote and long-term position
- Collaborate with global eCommerce brands and businesses
- Gain hands-on experience with SaaS products and Shopify-based platforms
- Opportunities for career advancement into technical, product, or specialized support roles
- Supportive, fast-paced, and team-oriented environment

Key Responsibilities:
- Manage and respond to customer inquiries through email and Zendesk
- Investigate, diagnose, and resolve technical and platform-related concerns
- Assist customers in navigating platform features and implementing solutions
- Escalate complex technical issues to the appropriate internal teams when required
- Work closely with product and development teams to address customer-reported problems
- Stay informed about platform updates, features, and best practices
- Provide clear, professional, and customer-focused communication at all times

Requirements:
- Strong written and verbal English communication skills is a MUST.
- Basic understanding of HTML, CSS, or JavaScript is a MUST.
- Experience supporting Shopify stores or eCommerce platforms
- Previous experience in customer service, technical support, or a related role
- Excellent problem-solving and analytical abilities
- Comfortable working with technical platforms, tools, and software
- Strong organizational skills with the ability to manage multiple priorities

Nice-to-Have Qualifications
- Familiarity with Zendesk or other customer support ticketing systems
- Prior experience in a SaaS or software-based environment

Work Arrangement:
- Full-time remote position
- 40 hours per week (8-hour shifts)

Who We're Looking For:
We're looking for resourceful and detail-oriented professionals who can think critically, troubleshoot effectively, and deliver exceptional customer support.

How to Apply:
Interested candidates should submit their application by sharing an accessible link to their CV or resume.

SKILL REQUIREMENT

Technical Support CSS HTML

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Technical Support Specialist - Shopify App (OPEN TO FRESH GRADUATES)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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