Supply Chain Assistant and Customer Support

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TYPE OF WORK

Full Time

SALARY

Php30,000-Php35,000

HOURS PER WEEK

40

DATE UPDATED

Jul 1, 2026

JOB OVERVIEW

Supply Chain Assistant | WFH | AU Hours | SAP B1 | Glass & Tableware Industry

You've put in the work. You know SAP, you understand logistics, and you're the kind of person who keeps operations moving when everyone else is scrambling. But somewhere along the way, the role stopped challenging you — or worse, your skills stopped being recognised.

This is the opportunity to change that.

About GO Ignite:
Go Ignite is partnering with an Australian company that specialises in the glass and tableware industry — a well-established operation known for precision, reliability, and a strong commitment to delivering quality products to their clients. They run a fast-paced supply chain environment where accuracy and proactive coordination are non-negotiable, and they are looking for a dedicated professional who can own the role from day one.

About the Role:
As Supply Chain Assistant, you will be the operational backbone of the sales and logistics process — managing everything from order intake to dispatch coordination and customer communication. You'll work directly with internal teams and third-party logistics providers, keeping orders accurate, timelines on track, and clients informed. This is a full-time, work-from-home engagement running on Sydney business hours within the glass and tableware industry.

What You'll Be Doing:
Handle inbound customer enquiries across email, phone, and chat with professionalism and accuracy
Process sales orders, acknowledgements, and invoices end-to-end
Coordinate dispatches, pick lists, and transport bookings with 3PL partners
Monitor order status, back orders, and ETAs — proactively flagging issues before they escalate
Liaise with internal teams on stock availability and delivery timelines
Manage credit claims and RMAs with attention to detail and process compliance
Prepare Stock and Sales reports using Excel and Google Sheets

What You'll Bring:
Proven hands-on experience with SAP Business One — this is non-negotiable
Advanced proficiency in both Excel and Google Sheets, particularly for reporting
A solid background in customer service, order processing, or logistics administration
Strong written and verbal English communication skills
Sharp attention to detail and the ability to manage strict daily cut-off times
A proactive mindset — you anticipate problems and solve them before being asked

Why This Role Is Worth Your Attention:
You won't be stuck in a queue waiting for someone to notice your potential. This role gives you direct visibility into a real supply chain operation, genuine ownership of your function, and the stability of a long-term engagement — all from the comfort of your home. If you're the kind of professional who takes pride in getting things right, this team will value that.

**Ready to Apply?**
Send your updated CV and To be considered, please answer the following questions in your application:

1. How many years have you worked in supply chain, logistics, or sales administration — and what was your most recent role?
2. Briefly walk us through your experience handling order processing and logistics coordination — what did your day-to-day look like?
3. Have you used SAP Business One? If yes, what specific modules and processes did you handle within it? If no, what other ERP or order management systems have you used?
4. Are you comfortable working independently in a remote setup managing strict daily cut-off times — and can you briefly describe your home office and internet connection?
5. A customer has just emailed saying their order was dispatched to the wrong address and they need it urgently. Walk us through exactly what you would do, step by step.

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