Customer Service Representative (AMS 360)

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: TYPE OF WORK

Full Time

: SALARY

Competitive Salary

: HOURS PER WEEK

40

: DATE UPDATED

Jun 30, 2026

JOB OVERVIEW

We're looking for a **Customer Service Representative** with hands-on experience in AMS 360 to support an insurance-focused client operation. This is a client-facing role where accuracy, responsiveness, and system fluency matter. You will handle inbound customer inquiries, manage policy-related requests, and navigate AMS 360 to keep records accurate and service moving without delays.

If you have worked in an insurance agency environment, know your way around AMS 360, and take pride in delivering clear and professional customer support, this role is a strong fit.

## Why You'll Want to Join

- You will be paid in **USD** (bi-monthly: every 15th and 30th)
- **Paid Time Off** in accordance with company policy
- Observance of **Holidays** per company guidelines
- **100% remote setup** so you can work wherever you're most productive
- Stable, client-facing role with clear ownership over customer interactions
- Direct impact on client satisfaction and retention

## What You'll Work On

**Customer Support and Communication**

- Handle inbound customer inquiries via phone, email, or chat professionally and promptly
- Resolve customer issues, answer policy-related questions, and escalate complex cases as needed
- Follow up on open items and ensure every customer interaction is closed properly
- Maintain a professional, clear, and empathetic communication style across all channels

**AMS 360 System Management**

- Navigate AMS 360 to access, update, and manage customer and policy records accurately
- Process policy changes, endorsements, renewals, and cancellations within the system
- Ensure data integrity across all records and flag discrepancies for review
- Generate reports and pull information from AMS 360 to support internal and client needs

**Administrative and Operations Support**

- Maintain organized records and documentation for all customer interactions
- Support internal teams with data entry, record updates, and workflow coordination
- Identify recurring customer issues and surface them to the team for process improvement

## What You Bring

- Proven experience working with AMS 360 in a professional capacity
- Background in insurance agency operations, customer service, or a related field
- Strong written and verbal communication skills in English
- High attention to detail and accuracy in data entry and record management
- Organized, self-sufficient, and comfortable managing multiple open cases simultaneously
- Comfortable working fully remotely with minimal oversight

## Nice to Have

- Experience in a licensed insurance agency or brokerage environment
- Familiarity with insurance policy types including personal lines, commercial lines, or benefits
- Experience with other agency management systems alongside AMS 360

## How to Apply

Please include:

1. Your **updated resume**
2. A **short Loom video (1 to 2 minutes)** introducing yourself, describing your experience with AMS 360, and walking through how you handle a high-volume or complex customer service situation

**Only candidates who submit a Loom video will be moved to the next step of the hiring process.**

If you know AMS 360, communicate clearly under pressure, and want a stable client-facing role where your attention to detail directly drives customer satisfaction, this role gives you the ownership and the consistency to do your best work.

SKILL REQUIREMENT

Administrative Management Insurance Customer Service

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Customer Service Representative (AMS 360)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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