DISPATCH & VENDOR COORDINATOR — PST HOURS — REAL-TIME OPERATIONS

FIELD DISPATCH & VENDOR OPERATIONS COORDINATOR — PST HOURS

REMOTE POSITION — LIVE OPERATIONS ROLE

Please read carefully before applying.

We are intentionally being extremely direct and detailed because we are not looking for just any applicant. We are looking for the right long-term operator to grow with our company.

We are an established facilities operations company already handling LIVE service operations daily.

You are NOT walking into:

* fake training scenarios
* hypothetical workflows
* “practice” operations
* a startup trying to figure things out

You are walking directly into:

* active dispatches
* real vendors
* live work orders
* aging jobs
* proposal deadlines
* scheduling conflicts
* escalation situations
* real operational pressure

We are currently scaling operations aggressively and building real operational teams.

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IMPORTANT — APPLICATION REQUIREMENT
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To help us move quickly and avoid wasting time for both applicants and our operations team, ALL applicants are REQUIRED to include at least ONE of the following with their application:

* Loom video introduction
OR
* voice/audio recording

Applicants who only provide written responses will likely not move forward.

This role is heavily:

* phone-based
* communication-heavy
* real-time operationally driven

We need to hear how you naturally communicate.

We are specifically evaluating:

* confidence speaking live
* phone presence
* urgency
* professionalism
* operational awareness
* real-time thinking
* communication under pressure

If you have experience involving:

* dispatching
* technician coordination
* vendor management
* subcontractor coordination
* logistics
* property management
* work order operations
* field operations
* escalation handling

please explain that clearly in your video/audio introduction.

We have noticed a large increase in heavily AI-assisted applications during recent hiring processes.

While AI tools can absolutely help organizationally, AI will NOT carry someone through:

* live dispatching
* outbound vendor calls
* technician coordination
* escalations
* active client communication
* operational pressure
* real-time problem solving

Strong live communication ability and operational execution matter far more than polished written responses.

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THIS IS NOT A PASSIVE ADMIN POSITION
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This is not:

* a low-pressure assistant role
* a “check emails and update spreadsheets” position
* a passive admin job

This is a fast-moving LIVE OPERATIONS role.

A large portion of this position involves:

* outbound calling
* sourcing vendors
* dispatching technicians
* tracking ETAs
* vendor onboarding
* handling scheduling changes
* following up aggressively
* escalating unresponsive vendors
* collecting missing proposal information
* coordinating active work orders in real time

You will be expected to:

* move quickly
* communicate confidently
* multitask under pressure
* follow through aggressively
* maintain urgency throughout the day
* take ownership naturally

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WHAT THIS ROLE ACTUALLY LOOKS LIKE DAILY
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A typical day may involve:

* reviewing active work orders
* checking aging jobs
* handling overnight escalations
* sourcing emergency vendors
* making outbound calls
* onboarding vendors
* tracking technician ETAs
* handling update requests
* coordinating scheduling changes
* chasing incomplete documentation
* escalating unresponsive vendors
* coordinating with your Proposal Operations teammate
* re-dispatching approved work orders
* pushing jobs toward completion

You may spend:

* 30 minutes sourcing emergency vendors
* an hour chasing an unresponsive technician
* time calming frustrated stakeholders waiting on updates
* time coordinating return trips and scheduling changes
* time gathering labor, materials, photos, and technician notes
* time pushing vendors to provide complete proposal information

This is a real operational environment requiring:

* urgency
* persistence
* accountability
* communication
* follow-through
* operational awareness

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HOW OUR OPERATIONS FLOW WORKS
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Dispatch & Vendor Operations owns the work order operationally while it is active in the field.

That includes:

* vendor sourcing
* dispatching
* scheduling
* follow-up
* communication
* technician coordination
* collecting labor/material information
* preventing work order stagnation
* keeping workflows moving

You will FULLY OWN the work order while it is active operationally.

This role requires TOTAL OWNERSHIP.

That means:

* no waiting around
* no assuming someone else handled it
* no letting work orders stagnate
* no allowing communication gaps
* no losing operational visibility

You are responsible for making sure the work order keeps moving from dispatch through completion.

Once proposal information is collected:

* labor
* materials
* technician notes
* photos
* scope details

the work order transitions temporarily into Proposal & Workflow Operations for:

* proposal review
* organization
* client-facing formatting
* approval processing

Once approved, the work order transitions back into Dispatch Operations for:

* scheduling
* technician coordination
* return trips
* completion tracking
* operational closeout

You will work directly with your Proposal Operations teammate daily.

The goal is not simply dispatching technicians.

The goal is moving work orders from dispatch through completion without operational breakdowns or unnecessary delays.

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WE ARE LOOKING FOR PEOPLE WHO:
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* are extremely comfortable on the phone
* communicate professionally and confidently
* think quickly in real time
* naturally take ownership
* stay organized under pressure
* follow up aggressively
* can multitask in fast-moving environments
* operate independently during PST business hours
* understand urgency and operational ---------- ntum

Relevant experience includes:

* dispatching
* logistics
* facilities maintenance
* property management
* construction coordination
* field operations
* vendor coordination
* staffing coordination
* work order management
* emergency coordination
* technician scheduling

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LIVE SIMULATION PROCESS
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Candidates advancing through the hiring process will move into LIVE OPERATIONAL SIMULATIONS designed to test:

* phone confidence
* communication ability
* urgency
* operational thinking
* adaptability
* workflow ownership
* real-time execution

Candidates may be tested on:

* sourcing vendors live
* outbound calls
* dispatch coordination
* technician follow-up
* escalation handling
* ETA coordination
* operational prioritization
* real-time problem solving

We are not primarily evaluating:

* corporate buzzwords
* theoretical management answers
* polished AI-generated responses

We ARE evaluating:

* communication
* urgency
* ownership
* responsiveness
* confidence under pressure
* operational execution
* ability to keep workflows moving

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LONG-TERM OPPORTUNITY
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This is a FULL-TIME position with real long-term growth potential.

As the company continues scaling, there will be opportunities to move into:

* higher-level operations
* workflow management
* vendor management
* procurement operations
* leadership roles
* future operational divisions currently being developed internally

We are looking for operators who want to grow long-term and help us build real operational infrastructure as we continue scaling.