Sales Support & Service Coordinator

Sales Support & Service Coordinator
Philippines-Based | Remote Opportunity
Compensation: 55,000 php per month

DTiQ is a leading provider of intelligent video, data analytics, remote audit, and drive-thru performance solutions for multi-unit restaurants, retailers, and convenience stores. Built on more than 25 years of industry leadership, DTiQ’s SaaS platform integrates video, POS and operational data, AI-powered insights, exception management, and expert review to help operators reduce loss, improve execution, and act in real time. Serving more than 32,000 locations and 2,600 clients around the world, DTiQ helps leading brands turn store-level visibility into measurable business outcomes.

We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

For more information on DTiQ visit our website ( ---------- ) or our LinkedIn page (www. ---------- /company/dtiq).

Why Join DTiQ?
• Permanent remote work opportunity
• Competitive compensation package
• Work with global teams across Australia, North America, and EMEA
• Career growth and internal development opportunities
• Supportive, inclusive, and high-performance culture
• Exposure to SaaS, operations, customer support, and service coordination
• Stable company with over 25 years of industry leadership

What You’ll Do
As a key member of the operations support team, you will help ensure smooth coordination between customers, service providers, internal teams, and billing operations.

Application Link: ----------

Service Coordination & Sales Support
• Prepare and issue onsite service quotations for customers and stores
• Create and manage service work orders upon approval
• Coordinate technician scheduling and provide ETA updates to customers
• Invoice completed onsite service requests accurately and on time
• Process supplier invoices and allocate costs to relevant jobs
• Create installation jobs and generate deposit invoices
• Allocate stock and technician hours against projects
• Prepare and issue final balance invoices
Subscription & Contract Administration
• Prepare and issue subscription renewal invoices
• Follow up on overdue invoices and payment reminders
• Record customer payments accurately in tracking systems
• Maintain and update service contracts within Salesforce
• Create new service contracts for customer subscriptions
• Coordinate subscription suspensions and reactivations with Support teams
Accounts & Administrative Support
• Track and link all job-related expenses
• Update customer billing information and account records
• Assist with monthly fixed asset reporting and documentation
• Support general operational and administrative activities
Customer Support & Coordination
• Respond professionally to inbound calls and email inquiries
• Create and manage support cases within Salesforce
• Provide timely updates to customers regarding support requests
• Coordinate supply orders with workshop and operations teams
• Monitor and manage shared inboxes to ensure prompt responses

What We’re Looking For
• 3+ years of experience in sales support, service coordination, customer operations, billing, or administrative support
• Strong English communication skills — both written and verbal
• Exceptional attention to detail and organizational skills
• Experience working with CRM or ticketing systems such as Salesforce
• Strong multitasking and time management abilities
• Comfortable working in a fast-paced, customer-focused environment
• Proficiency in Microsoft Office and cloud-based systems
• Experience supporting international customers or remote teams is highly preferred
• Background in SaaS, telecommunications, retail support, or field service coordination is a plus

Success in This Role Looks Like
• Delivering fast, accurate, and professional customer support
• Managing multiple priorities without sacrificing quality
• Building strong working relationships across global teams
• Proactively identifying and solving operational issues
• Maintaining high accuracy in invoicing, contracts, and documentation

HOW TO APPLY
As part of our standard recruitment procedure, we kindly ask that you complete your application through Rippling, our global Human Resources Information System (HRIS). This platform is used globally at DTiQ to ensure a consistent and secure way of managing candidate information.

Application Link: ----------

Once your profile is complete in Rippling, we’ll begin to schedule interviews with qualified candidates. The interview will last up to an hour and may include 1-2 people (the direct hiring manager and potentially a department lead).

Hired candidates will be engaged through an Employment of Record (EOR) at the start of employment. This is a widely used approach by international companies to hire talent in countries where we do not yet have a legal entity, but allows us to comply with legal regulations. This means that Rippling, our EOR provider in the Philippines will officially employ you on behalf of DTiQ Technologies while you will work day to day with our team. Under this arrangement salary, government contributions and taxes are processed in compliance with Philippine regulations. Your formal contract will come from Ripping and DTiQ will manager your daily work, performance and career development. If you have further questions about this arrangement, please let me know and I’d be happy to address it with you.