Senior Customer Support Specialist

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: TYPE OF WORK

Full Time

: WAGE / SALARY

$800-$1100 USD p/m (DOE)

: HOURS PER WEEK

40

: DATE UPDATED

May 27, 2026

JOB OVERVIEW

About LegitFit
LegitFit is the all-in-one platform helping fitness businesses streamline scheduling, payments, and client management. We’re on a mission to empower fitness professionals to grow their businesses and deliver exceptional member experiences.

Role Overview
We are looking for a Senior Customer Support Specialist to join our growing Customer Success team. This role goes beyond traditional support—it’s about being a problem solver, a product expert, and a trusted partner to our customers. You’ll manage customer escalations, coordinate complex issue resolution with engineering, and help users get the most from LegitFit through training and advice.

Key Responsibilities
• Own and manage escalated support cases, ensuring timely and high-quality resolutions.
• Handle live and scheduled callback requests for customers needing phone-based assistance.
• Collaborate closely with engineering to investigate and resolve technical issues.
• Deliver one-on-one or small-group training sessions via screenshare to help customers navigate advanced features.
• Maintain a detailed understanding of LegitFit’s product functionality, troubleshooting processes, and customer workflows.
• Identify recurring issues and collaborate with Product and Engineering to prevent reoccurrence.
• Contribute to internal knowledge base articles and customer help documentation.
• Support onboarding operations by guiding new users through setup steps when needed.
• Act as a mentor and point of contact for junior support tea ---------- mbers.

Requirements
• 4+ years of experience in customer support or success within a SaaS environment.
• Strong technical troubleshooting skills and the ability to explain complex concepts clearly.
• Excellent verbal and written communication skills in English (additional languages a plus).
• Proven experience working cross-functionally with engineering or product teams.
• Strong organisational skills and attention to detail.
• Comfortable with remote work, using digital tools (e.g., HubSpot, Intercom, Notion, Slack, etc.).
• Experience conducting customer screenshares or training sessions.

Nice to Have
• Prior experience supporting B2B SMB customers.
• Familiarity with fitness, wellness, or booking software tools.
• Knowledge of i ---------- management or QA processes.

What We Offer
• Competitive salary and performance-based bonuses
• Flexible working environment
• Opportunities for professional growth and exposure across departments
• Supportive, mission-driven team culture

SKILL REQUIREMENT

Customer Support Email Support Phone Support

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Job Post	Reporter	Rank	Reason	Date

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Senior Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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