Appointment Setter — U.S. Home Improvement Company (Remote, Philippines)

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: TYPE OF WORK

Full Time

: WAGE / SALARY

200,000 per month average

: HOURS PER WEEK

40

: DATE UPDATED

May 26, 2026

JOB OVERVIEW

Check out our brands before you apply:
Rapid Roofing — ----------
BOSS Decks — ----------

Warm leads only. No cold calling.

Every person you will call has already asked us to contact them. Your job is simple: call them quickly, ask a few questions, and book them onto our US sales team's calendar.

About us
We are Rapid Home Service Group — one of the fastest-growing home improvement companies on Long Island, New York. We have two brands: Rapid Roofing (recognized by INC 5000 as the #30 fastest-growing construction company in America) and BOSS Decks (a certified TrexPro Gold installer).

Every day, homeowners reach out to us asking about roofing or deck projects. They come in by phone, text, web forms, Google Business Profile, Facebook Messenger, and Instagram DMs. Our goal: call every one of them within 5 minutes.

Why this job exists
In our business, the company that calls back the fastest wins. Most home improvement companies are slow. We refuse to be. You are the speed — the first person every customer talks to, the reason they feel taken care of from the very first call.

You will work from home, but you will not be alone. You will have daily check-ins with our team in the US, direct contact with the salespeople you are booking for, and clear daily targets so you always know if you are winning.

What you will do
- Call every new inbound lead within 5 minutes
- Ask a few simple questions to check if they are a good fit (project type, timeline, location)
- Book the right ones into our sales team's calendar in GoHighLevel (our CRM)
- Follow up with prospects on behalf of the sales team — confirmations, reminders, post-appointment touchpoints, and re-engagement of leads who have not yet booked
- Re-engage older leads with friendly check-in messages
- Send confirmation messages and reminders before appointments
- Keep the CRM clean and organized — every lead tagged, every follow-up scheduled
- Send review and referral requests after projects are completed

This is not a cold-calling job. Not a sales job. Not a script-reading job. The energy is closer to a great hotel front desk than a typical call center — warm, calm, friendly, and organized.

The bigger opportunity
We are not hiring one person and stopping there. We are building a full inbound call center to support our growing US operations. The people we hire first are the people we promote first. If you come in, perform well on the phones, and show us you can lead — you are in the running for team lead, trainer, and call center manager roles as we grow. We promote from within.

What we are looking for
- Excellent spoken English — clear, warm, and confident on the phone with American customers
- 2+ years of experience in an inbound call center, BPO, appointment setting, customer service, or front desk role
- Strong CRM skills — comfortable typing, tagging, and updating records all day
- Reliable home office: strong and stable high-speed internet, a quiet room, a good headset, and a backup power source (UPS or generator)
- Able to work US Eastern Time business hours — this means 9 PM to 7 AM Philippine time (graveyard shift). You must be available some Saturdays as well.
- Self-managing — we do not screen-record your bathroom breaks. The numbers tell us if you are doing well.
- Hungry for more — we want people who see this as a starting point, not a ceiling

Compensation
Strong performers in this role earn approximately PHP 2,400,000 per year — including base hourly pay plus performance bonuses. This is well above the average appointment setter pay in the Philippines because we pay for top performance and because we are building toward a multi-location call center where the best people here become the future leaders. The better you perform, the faster the pay grows.

How to apply

Send a resume and a video introducing yourself. This is the first step — applications without a video will not be reviewed.

In your video, tell us:

1. Who you are — name, where you are based in the Philippines, and a quick introduction
2. Why you would be a great fit for this role — what makes you the right person for the job
3. Your relevant experience — call center, BPO, appointment setting, customer service, or any phone-based role you have done
4. Confirm you are available to work 9 PM to 7 AM Philippine time, including some Saturdays
5. Answer this question in your own words: What is the difference between good customer service and great customer service?

If you are a fit, we will respond within 24 hours.

Start immediately.

SKILL REQUIREMENT

Phone Support English Speaking

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Appointment Setter — U.S. Home Improvement Company (Remote, Philippines)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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