Onboarding Specialist — Digital Real Estate Platform

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

1400

: HOURS PER WEEK

35

: DATE UPDATED

Jun 11, 2026

JOB OVERVIEW

ABOUT THE ROLE

We run a digital platform for real estate agents in Canada and Australia. Our platform generates leads for agents and provides them with the tools they need to manage, nurture, and convert those leads into clients.
We’re a growing team looking for a detail-oriented, proactive Client Success Coordinator to help our agents get set up, stay engaged, and get the most value from the platform.
This is a long-term role with real responsibility. You won’t be doing repetitive data entry — you’ll be managing real relationships, tracking agent progress, and helping real estate agents succeed.

WHAT YOU’LL BE DOING
* Onboarding new agents — guiding them through profile setup and ensuring everything is complete before their first lead arrives
* Running check-in calls and emails at key milestones (Day 7, Day 14, Day 30) to track agent progress and address issues early
* Monitoring agent health dashboards and identifying agents who may need support (low engagement, missed lead follow-ups, incomplete profiles)
* Sending personalised follow-up emails and performance summaries to agents
* Troubleshooting platform questions and escalating technical issues when needed
* Keeping internal records updated — tracking agent status, renewal dates, and important activity notes
* Executing a documented system — this role follows a clear playbook, so you must be comfortable following processes consistently while taking ownership of your responsibilities

WHAT WE’RE LOOKING FOR
MUST-haves:
* Experience in Real Estate, PropTech, or a similar industry
* At least 1 year of experience in customer success, virtual assistant, account management, or a similar role
* Excellent written and spoken English — you’ll be communicating directly with agents through email and occasional calls
* Strong attention to detail — missing a check-in or allowing something to fall through the cracks has real consequences
* Comfortable working with CRM platforms, Google Sheets/Docs, and email tools
* Reliable internet connection and a quiet workspace for calls
* Available to work Canadian business hours — this means evening shifts in the Philippines (approximately 8:00 PM–4:00 AM PHT). Please only apply if you are genuinely comfortable with this schedule.

Nice-to-haves:
* Experience working with North American or Australian clients
* Familiarity with tools like HubSpot, Go High Level, Slack, or similar platforms

WHAT THIS IS NOT
* This is not a sales role — you won’t be cold calling or pitching anyone
* This is not a one-time project — we’re looking for someone who wants to grow with the company
* This is not a role for someone who needs constant supervision — we need someone who takes ownership

SCHEDULE & COMPENSATION
Hours: Full-time, Monday–Friday, aligned with Canadian business hours (evenings PHT)
Salary: $1,400 CAD/month (~?55,000–?57,000 PHP/month), paid weekly
Setup: Work from home — we’ll provide the tools, systems, and training
Start: As soon as possible

HOW TO APPLY
Important: All applicants MUST include a short video introduction to be considered.

To ensure your application is evaluated, please answer the following three questions. Applications missing a video or these answers will not be reviewed.

1. Describe a time you managed multiple client relationships at once — how did you stay organised and make sure nothing fell through the cracks?

2. What time zone are you in, and are you genuinely available to work evening hours (8:00 PM PHT onward, including late shifts)?

3. What tools have you used to manage client communication or track customer activity?

Include the word “Mango” in your application subject line so we know you fully read this job posting. Please attach your CV with your application.

Good luck!

SKILL REQUIREMENT

CRM Customer Support Onboarding

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0467
Total Execution Time	0.0481

GET DATA

No GET data exists

MEMORY USAGE

1,517,216 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Onboarding-Specialist-Digital-Real-Estate-Platform-1655660

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 15 (0.0374 seconds) (Hide)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `employer_jobs` WHERE `job_id` = 1655660 LIMIT 1
0.0010	SELECT * FROM `employers` WHERE `employer_id` = 327761 LIMIT 1
0.0049	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1655660 AND `misc`.`id` IS NULL
0.0011	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1655660 AND `misc`.`id` IS NULL
0.0011	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-14',ej.date_added) duration_days, DATEDIFF('2026-07-14',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-14',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1655660'
0.0015	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1655660
0.0010	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1655660 AND `misc`.`id` IS NULL
0.0024	UPDATE employer_jobs SET hit_counts = '*May-26-2026=157May-27-2026=313May-28-2026=83May-29-2026=30May-30-2026=23May-31-2026=20Jun-01-2026=27Jun-02-2026=33Jun-03-2026=61Jun-04-2026=13Jun-05-2026=6Jun-06-2026=15Jun-07-2026=5Jun-08-2026=16Jun-09-2026=8Jun-10-2026=6Jun-11-2026=183Jun-12-2026=85Jun-13-2026=32Jun-14-2026=32Jun-15-2026=30Jun-16-2026=21Jun-17-2026=23Jun-18-2026=9Jun-19-2026=18Jun-20-2026=12Jun-21-2026=2Jun-22-2026=4Jun-23-2026=3Jun-24-2026=7Jun-25-2026=12Jun-26-2026=3Jun-28-2026=2Jun-29-2026=5Jun-30-2026=3Jul-02-2026=7Jul-03-2026=2Jul-04-2026=4Jul-05-2026=5Jul-06-2026=2Jul-07-2026=1Jul-08-2026=3Jul-09-2026=3Jul-11-2026=1**Jul-14-2026=1' WHERE job_id= '1655660'
0.0012	`UPDATE employer_jobs SET monthly_hits = '*May-2026=626Jun-2026=676**Jul-2026=29' WHERE job_id= '1655660'`
0.0022	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1655660' AND status LIKE 'sent%' ORDER BY id DESC`
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1655660
0.0166	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '327761' AND `date_added` >= '2022-06-08'
0.0011	`select * from teasers`
0.0008	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1783981399
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Onboarding-Specialist-Digital-Real-Estate-Platform-1655660
csrf-token	47a01f59ad27a84a147986539da70579

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.61
HTTP_DNT

Onboarding Specialist — Digital Real Estate Platform

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?