Operations and Client Success Manager - AI Powered

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: TYPE OF WORK

Part Time

: SALARY

$5-9/hour

: HOURS PER WEEK

15

: DATE UPDATED

May 26, 2026

JOB OVERVIEW

About Us
Ignite 5 is an AI-powered growth and performance firm helping faith-driven founders and executives scale their business and thrive in life. We are a lean fast-moving team built on AI tools and a shared mission to transform the lives of purpose-driven leaders.

The Role
* Part-time remote to start - with a path to full-time as our client base grows.
* You will own two critical functions simultaneously - keeping our internal operations running smoothly and ensuring every client engagement delivers results on time. You are the person who makes sure nothing falls through the cracks - internally or for our clients.
* You are AI-native. You use tools like Claude, Gamma AI, and other modern platforms daily. You will oversee tea ---------- mbers and contractors who build AI systems for clients - so you need to understand what they are building, speak their language, and hold them accountable to timelines and quality standards.
* This is not a role where you wait to be told what to do. You spot problems before they reach leadership, keep projects moving, and own outcomes on both sides of the business. If you need constant direction this is not the right fit.

What You Will Own
Internal Operations:
* Weekly tea ---------- eting - run the agenda, track action items, follow up on commitments
* Weekly scorecard - collect metrics from all functions, compile and report to leadership
* Team and contractor accountability - ensure all deliverables are met without leadership chasing anyone
* Process documentation - write and maintain SOPs so nothing depends on one person's memory
* Tool and platform oversight - ensure GHL, Make, Claude, and other platforms are running correctly
* New tea ---------- mber onboarding - get new hires set up and productive quickly
* Vendor and contractor coordination - manage relationships and performance
Client Success:
* Client onboarding coordination - send agreements, schedule kickoff calls, ensure smooth starts
* Project tracking - monitor all active client engagements against agreed deliverables and timelines
* Client communication - regular touchpoints ensuring clients feel supported and informed
* Deliverable follow-up - chase internal tea ---------- mbers when client deliverables are at risk
* Retention and renewal - flag at-risk clients before they become a problem
* Upsell identification - notice when a client is ready for an upgrade and alert leadership
* Client reporting - compile and send regular performance updates to clients
Presentations and AI Tools:
* Create client-facing presentations and proposals using Gamma AI and similar tools
* Stay current on emerging AI tools relevant to what we build and deliver for clients
* Oversee tea ---------- mbers building AI systems - understand what they are building well enough to manage quality and timelines
* Research and recommend new AI tools that could improve delivery or client outcomes

Tools You Must Know
* Claude - Gamma AI - GHL - GoHighLevel - Make or Zapier - Google Workspace - Zoom - Loom - Lovable or similar no-code platform

What You Must Have
* Proven experience in operations, project management, or client success
* Genuine AI-native workflow - you use modern AI tools daily and learn new ones quickly
* Experience creating presentations and client-facing documents using AI tools
* Ability to manage and oversee technical contractors without being a developer yourself
* Strong written English communication - you will be a primary point of contact for clients
* Highly organized with strong attention to detail - nothing slips past you
* Self-directed and proactive - you solve problems before they escalate
* Experience working in a fast-moving small team or startup environment
* Demonstrated success managing multiple projects and client relationships simultaneously
* Portfolio or examples of operations or client success work you have owned and delivered

How to Apply
* Start your application with the subject line: Operations and Client Success Manager Application and include the following:
* Resume or LinkedIn profile.
* Two examples of operations or client success work you have owned - what were you responsible for and what were the outcomes?
* Describe your current AI tool workflow - which tools do you use daily and how?
* One example of a presentation or client-facing document you created.
* Your billable rate in USD per hour.
* Hours available per week and your earliest start date.

Thank you for your time and consideration.

SKILL REQUIREMENT

Project Management Client Relationship Management AI Tools

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Operations and Client Success Manager - AI Powered

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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