HR & Operations Manager (People Operations | Recruiting | Compliance) (Cleaning Industry experience is a plus!)

About the Role:

Clean Facility is seeking a highly proactive, organized, and people-focused HR & Operations Manager to lead our Human Resources function while supporting operational excellence across the organization.

This is not a traditional HR role. We're looking for someone who takes ownership, solves problems independently, improves processes, and ensures every employee—from candidate to offboarding—has a professional and well-managed experience.

The ideal candidate is confident making decisions, thrives in a fast-paced environment, and understands that great HR is about both people and execution.

Key Responsibilities:
- Human Resources
- Lead full-cycle recruitment, including job postings, candidate sourcing, interviews, and hiring recommendations
- Manage employee onboarding, orientation, and offboarding
- Maintain accurate employee records and HR documentation
- Administer Gusto and other HR systems
- Manage I-9 verification and employment documentation
- Ensure compliance with company policies and employment regulations
- Handle employee relations professionally and confidentially
- Conduct disciplinary meetings and maintain proper documentation
- Coordinate employee performance reviews and development initiatives
- Maintain and improve the Employee Handbook, SOPs, and HR policies
- Manage PTO tracking and employee leave administration
- Compliance & Risk Management
- Coordinate Workers' Compensation claims and documentation
- Manage unemployment claims and related correspondence
- Work with third-party administrators, insurance providers, and legal counsel when necessary
- Maintain HR compliance records and documentation
- Ensure confidential handling of sensitive employee information
- Support internal investigations and employee issue resolution
- Operations Support
- Improve HR and operational workflows
- Develop and maintain Standard Operating Procedures (SOPs)
- Assist leadership with workforce planning and staffing strategies
- Monitor hiring pipelines and recruiting metrics
- Support operational reporting and process improvements
- Coordinate cross-functional projects with department leaders
- Ensure smooth communication between HR, Operations, and Leadership
- Reporting & Accountability
- Maintain accurate HR records and reporting
- Prepare regular hiring and recruitment updates
- Track onboarding progress and staffing metrics
- Document employee issues, resolutions, and follow-up actions
- Ensure all assigned tasks are completed thoroughly and on time
- Provide leadership with actionable updates and recommendations
- Tools & Systems Experience (Required or Strongly Preferred)

Experience with the following tools is highly preferred. The ideal candidate can step in with minimal ramp-up:

- Alliance, HRIS, onboarding, PTO, and payroll support
- Slack – daily communication and team collaboration
- Google Workspace – Docs, Sheets, Drive, Gmail, and Calendar
- Indeed – recruiting and candidate management
- Trainual (preferred)
- Applicant Tracking Systems (ATS) - Go High Level
- HRIS platforms

What We're Looking For (Non-Negotiable):
- 5+ years of Human Resources experience
- 2+ years in an HR leadership or management role
- Strong experience with full-cycle recruiting
- Knowledge of employment law and HR compliance
- Experience handling employee relations and workplace investigations
- Excellent written and verbal communication skills
- Exceptional organizational and time-management skills
- Strong decision-making ability with minimal supervision
- Highly detail-oriented and process-driven
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working with confidential information
- Proactive mindset with a strong sense of ownership and accountability

Bonus Qualifications:
- Experience supporting operations in a service-based business
- Workers' Compensation administration experience
- Unemployment claims management
- SOP development and process improvement
- Multi-location workforce management
- Experience in commercial cleaning, facilities management, staffing, or field service industries

This Role Is NOT for Someone Who:
- Waits to be told what to do
- Avoids difficult conversations or employee issues
- Misses important HR deadlines or compliance requirements
- Leaves employee concerns unresolved
- Has poor attention to detail
- Struggles with organization or documentation
- Cannot manage multiple priorities effectively
- Is uncomfortable making decisions independently
- Fails to follow through on commitments

Work Schedule:
Hours: Monday–Friday, 8:00 AM–5:00 PM EST

This is a full-time remote leadership position. Occasional flexibility may be required to support urgent HR matters or business needs.

Why Join Clean Facility:
- Fully remote leadership role
- Opportunity to shape and improve our HR function
- Direct collaboration with executive leadership
- Autonomy to make meaningful decisions
- Supportive, growth-oriented company culture
- Opportunity to build scalable HR systems and processes
- Make a direct impact on employee experience and company success

How to Apply:

Submit your resume along with a brief note explaining:
1. Your experience leading Human Resources and recruiting
2. A challenging employee or HR issue you've successfully resolved
3. Your experience with Gusto, Indeed, or other HR systems
4. Why you believe you're a great fit for this role

Please also include a Vocaroo voice recording introducing yourself and describing your HR leadership experience. Send your resume, application, and Vocaroo link to ---------- look forward to meeting our next HR leader!