Customer Service Specialist

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: TYPE OF WORK

Part Time

: WAGE / SALARY

$10/hour

: HOURS PER WEEK

20

: DATE UPDATED

May 22, 2026

JOB OVERVIEW

The Role
Think about the last time you reached out to a company and someone actually made you feel taken care of. Not just answered. Not just resolved. Actually taken care of.

That's what this job is.

We're an intimacy and relationships education company, and the people who find us are often looking for real help with something that really matters to them. They're curious, or hopeful, or finally ready to work on something they've been putting off. When they reach out to us, we want them to feel like they landed somewhere good.

You're the person who makes that happen. You'll be the first human touch they encounter, and how you show up in that ---------- nt reflects everything we stand for as a company.

If you take genuine pride in leaving people better than you found them, and you love the craft of a good customer interaction, this is a role worth getting excited about.

Who We Are
We're an intimacy and relationships education company helping people have better sex and stronger relationships. Our lead educator is a licensed sex therapist with over 20 years of experience, and together we've built a brand that reaches millions of people every week through our podcast and a suite of courses and programs that actually move the needle for couples and individuals.

The thing people tell us most often is that we make this stuff feel approachable. Safe. Even fun. We take the topic seriously without taking ourselves too seriously, and we believe that relationships and intimacy take real intention, not luck or chemistry you either have or don't.

Our community trusts us with vulnerable questions. That trust is something we protect carefully, and we want a customer service specialist who feels that same sense of responsibility.

What You'll Own:

Customer Support (This Is the Job)

You'll own the inbox. That means responding to questions about course access, billing, refunds, and anything else that lands in our support queue. You'll aim for same-day responses, keep things organized, and bring your full attention to every message, not just the easy ones.

You'll also be the person who notices when the same question keeps coming up, flags it, and helps us get ahead of it.

Once you’re comfortable handling email, the role may expand to managing questions that come in on socials.

Billing and Account Help
Processing refunds, troubleshooting login issues, sorting out subscription questions. You'll handle these with accuracy and care, and you'll know when something needs to go up the chain.

Team Communication
You'll work closely with our customer support lead. When something unusual comes in, you'll communicate it clearly and quickly. When policy is unclear, you'll ask instead of guess. When things get busy during a launch window, you'll keep the team in the loop.

Brand Voice
Every message you send represents us. That means warm, clear, shame-free, and direct. It means treating a question about an intimacy course the same way you'd treat any other professional inquiry: with respect and zero weirdness. Our customers are brave for reaching out. Your job is to make that feel worth it.

What This Role Is (And Is Not):

This role is:
A relationship job as much as a support job. You're building trust with real people, one conversation at a time.

A judgement role. The script only goes so far. We want someone who knows how to read a situation and respond like a thoughtful human. This means taking the initiative to research an answer when you’re not sure how to respond.

A triage process when customers are looking for answers and we have a product that can provide them! This role plays matchmaker with our products.

Busy during launches. More manageable in between. You'll feel the rhythm once you're in it.

This role is not for you if:

You’re a person who gets uncomfortable with frank conversations about sex, intimacy, and relationships. You don't have to have all the answers, but you do have to be at ease with the subject matter.

You’re a person who needs a lot of oversight to stay on top of their inbox.

What We're Looking For

- 2 or more years in customer service, support, or client-facing operations
- Written English that is clear, warm, and professional — this is a writing-heavy job
- Availability during West Coast business hours (approximately 9am to 5pm PST/PDT) from the Philippines
- Genuine comfort with sensitive, personal subject matter — no judgment, full stop
- Experience with support tools like Help Scout, Zendesk, or similar
- Someone who follows through — if you say you'll handle something, you handle it

Location and Structure

- Remote, Philippines-based
- Part-Time
- West Coast (Pacific) hours required

Compensation

$10/hour - 15-20 hours per week expected

How to Apply

Send your resume to us at ---------- and a note about your previous customer support experience.

Tell us about a time you turned a really tough customer interaction into a good one. What happened, what did you do, and how did the person feel by the end of it?

SKILL REQUIREMENT

Customer Support Email Support Customer Service

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Customer Service Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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