Customer Service Officer/ VA

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: TYPE OF WORK

Full Time

: WAGE / SALARY

PHP35,000-PHP45000

: HOURS PER WEEK

40

: DATE UPDATED

May 22, 2026

JOB OVERVIEW

Customer Service Officer – Remote Philippines

Work Life Safety Systems (WLSS)
Full-time | 100% Remote
?35,000 – ?45,000 per month
Day shift: 6:00 AM – 2:30 PM PH Time

About WLSS

Work Life Safety Systems (WLSS) is an Australian-owned company helping businesses across Australia create safer and more compliant workplaces.

We provide workplace safety, compliance, and SaaS-supported services to Australian businesses.

We are looking for an experienced Customer Service Officer to support our Australian clients with professional communication, administration, CRM updates, appointment setting, and document preparation.

About the Role

This is a remote Customer Service Officer role supporting Australian B2B clients.

You will be responsible for responding to client enquiries, booking appointments, preparing professional emails and documents, updating HubSpot CRM, and supporting clients using software systems.

This role suits someone with strong English, excellent administration skills, attention to detail, and the ability to follow clear processes.

Key Responsibilities

• Respond to Australian client enquiries by email, phone, and online meetings
• Book appointments, service visits, follow-ups, and client meetings
• Write clear and professional client emails
• Prepare and format documents using Microsoft Word
• Maintain spreadsheets and reports using Microsoft Excel
• Prepare basic presentations or client material using PowerPoint
• Work across Microsoft 365 including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint
• Update client records, notes, tasks, and activity in HubSpot CRM
• Support clients using SaaS/software systems
• Follow internal workflows, service processes, and task instructions
• Use AI tools where appropriate to help draft, organise, summarise, or improve work

Skills & Experience

• Minimum 3+ years’ experience in customer service, client support, appointment setting, administration, or similar
• Experience supporting Australian, international, B2B, or SaaS clients is highly regarded
• Excellent written and spoken English
• Strong phone, email, and client communication skills
• Confident appointment-setting and follow-up ability
• Strong Microsoft Word formatting and document preparation skills
• Working knowledge of Excel, Outlook, Teams, SharePoint, and PowerPoint
• Experience using HubSpot CRM or similar CRM systems
• Strong administration, organisation, and attention to detail
• Comfortable learning and using SaaS/software systems
• Comfortable using AI tools such as ChatGPT, Copilot, or similar to improve productivity
• Able to follow instructions and work independently in a remote environment

Technical Requirements

• Minimum internet speed: 40 Mbps download / 20 Mbps upload
• Backup internet connection required
• Quiet workspace suitable for client calls
• Professional headset and microphone
• Reliable computer suitable for full-time remote work

Salary & Benefits

• ?35,000 – ?45,000 per month depending on experience
• Performance-based incentives
• Full-time remote role
• Supportive Australian management team
• Continuous professional development
• Long-term opportunity with potential progression into senior CSO roles

Mandatory Video Requirement

To be considered, you must submit a 2-minute video.

Your video must include:

• Screen sharing ON for the entire video
• Your face visible in the corner of the screen while presenting
• Your mouse movements visible as you demonstrate the task

Please choose ONE of the following:

Option 1 – Client Email Response
Open an email draft or Word document and show how you would write a professional response to a client asking for help using a software system.

Option 2 – SaaS / Software Walkthrough
Open a software platform you have used before and explain how you would guide a client through using one feature.

Upload the video as an unlisted YouTube or Google Drive link and include it in your application.

Applications without the required video will not be reviewed.

Application Instructions

To apply, please submit:

• Resume
• Video link
• A short message explaining why you are suitable for this role

Applications that do not follow the video instructions may not be considered.

SKILL REQUIREMENT

SaaS Admin Data Processing English Speaking

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Customer Service Officer/ VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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